Front Office & Workplace Experience Specialist

fwd; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

FWD Group, based in Kuala Lumpur, seeks a professional receptionist to deliver a welcoming front-office experience and reliable office support. You will handle visitor management, basic facilities coordination and admin tasks, contributing to a professional and efficient workplace.

The role requires a diploma or equivalent, strong communication skills, and the ability to manage multiple priorities with a customer-focused approach in a fast-paced environment.

Qualifications

• Diploma or equivalent qualification in Business Administration, Office Management, Hospitality or a related discipline.
• Professional and customer-focused with strong interpersonal skills.
• Well organized, detail-oriented and able to manage multiple priorities.

Responsibilities

• Serve as the first point of contact for visitors and guests; provide a welcoming front-office experience.
• Manage reception operations including visitor registration, access control, mail and courier services, and access card administration.
• Ensure meeting rooms and common areas are maintained and stocked for use.
• Coordinate with Building Management, vendors and contractors on facilities-related matters.
• Prepare administrative reports and monitor office expenses and service requests.
• Support workplace health and safety requirements including inspections and incident reporting.
• Coordinate meeting and office arrangements, including room bookings and refreshments.
• Provide office administration and expense support, including invoices and contracts.
• Assist with planning and execution of company events and employee engagement initiatives.
• Undertake other administrative duties to support efficient operations.

Skills

Customer focus

Interpersonal skills

Organised

Multitasking

MS Office

Education

Diploma or equivalent (Business Admin / Office Management / Hospitality)

Tools

Microsoft Office (Outlook/Word/Excel/Teams)

Job description

FWD Group, based in Kuala Lumpur, seeks a professional receptionist to deliver a welcoming front-office experience and reliable office support. You will handle visitor management, basic facilities coordination and admin tasks, contributing to a professional and efficient workplace.

The role requires a diploma or equivalent, strong communication skills, and the ability to manage multiple priorities with a customer-focused approach in a fast-paced environment.