Front Office Supervisor

Accorhotel; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Novotel Kuala Lumpur City Centre is seeking a Front Office Supervisor to lead daily front desk operations and ensure a warm, efficient guest experience. You will be the primary contact for guests, resolve issues, and maintain a high level of service across a 24-member team.

The ideal candidate has at least 2 years in Front Office or supervisory roles, is proficient with Front Office systems (OPERA/OPERA Cloud), and communicates confidently in English.

Qualifications

• Has at least 2 years of experience in Front Office or supervisory roles.
• Knowledge of the entire Front Office department and operations.
• Able to recognize and build positive guest relationships.
• Leads and drives achievement of Front Office objectives.
• Familiar with PMS systems such as OPERA or OPERA Cloud.
• Outgoing with excellent communication when interacting with guests.
• Fluent in English; additional languages are a plus.

Responsibilities

• Oversee daily Front Office operations and act as first point of contact for guests.
• Resolve guest requests and complaints in a professional and friendly manner.
• Support administrative tasks and assist in staff scheduling.
• Assist with recruiting, interviews with HR/FO Manager, and training.
• Provide guidance to the Front Office team to ensure smooth shifts.

Skills

Front Office experience

Supervisory experience

Guest relations

Leadership

PMS OPERA knowledge

Communication skills

English fluent

Tools

OPERA / OPERA Cloud

Job description

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.

Front Office Supervisor

You are outgoing and love meeting new people from all over the world. You are focused and driven to make each guest’s experience unique, while also creating a positive atmosphere within the Front Office team. In other words, you are the perfect Front Office Supervisor!

A Day as a Front Office Supervisor at Novotel

As a Front Office Supervisor, you are responsible for the daily operations of the Front Office department. You are the first point of contact for our guests, assisting them with requests and resolving complaints in a professional and creative manner. During your shifts, you help create a positive atmosphere within the Front Office team, consisting of 24 team members. In addition, you are a structured and well-organized leader, ensuring that shifts run smoothly for both yourself and the team. Besides the operational side of the Front Office, you also support various administrative tasks. These may include reviewing and writing emails, preparing staff schedules, conducting job interviews together with HR or the Front Office Manager, and leading performance reviews and training sessions. Of course, we will provide you with the guidance and support you need to succeed in these responsibilities!

Are You the Perfect Reception Supervisor?

Novotel Kuala Lumpur City is looking for someone who:

• Has at least 2 years of experience as a Front Office Assistantor previous supervisory experience;
• Has knowledge of the entire Front Office department;
• Is visible in the operation, provides recognition, and fosters positive guest relationships;
• Leads and drives the achievement of various Front Office objectives;
• Has knowledge of the PMS system, OPERA / OPERA Cloud, or similar systems;
• Is outgoing and has excellent communication skills when interacting with guests;
• Is fluent in English (any additional language is a plus!).