Duty Manager

Accor; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Job summary

Accor in Kuala Lumpur is seeking a strong Front Office Leader for night shifts to drive guest satisfaction and team excellence. You will lead the front office team, ensure smooth night operations, and deliver personalized service in a fast-paced hotel environment.

The role emphasizes coaching staff, aligning with brand standards, and collaborating closely with other departments to create memorable guest experiences. Flexibility for varied shifts is required.

Qualifications

• Proven experience in a front office leadership role within the hospitality industry.
• Strong leadership and communication skills.
• Guest-focused approach to creating memorable experiences.
• Willingness to work mornings, nights, weekends and public holidays.

Responsibilities

• Ensure the proper operation of the night shift and handle incidents as they arise.
• Manage and motivate the front office team in line with brand guidelines to deliver personalized guest services.
• Develop staff skills and guide their professional development.
• Foster strong communication with other departments to ensure seamless guest experience.
• Report directly to the Front Office Manager.

Skills

Leadership

Guest services

Communication

Problem solving

Shift flexibility

PMS software

Tools

Hotel PMS software

Job description

Company Description

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.
Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

Job Description

• Ensure the proper work of the operations and handle every situation happening during night time around the hotel
• Manages and motivates front office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest services
• Develops staff’ skills and guides them in their professional development
• Foster strong communication with other departments
• Report directly to the Front Office Manager

Qualifications

• Proven experience in a front office leadership role within the hospitality industry
• Strong leadership and communication skills, with the ability to motivate and guide a team
• Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
• Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
• Proficiency in hotel management software and property management systems
• Strong understanding of hospitality industry standards and best practices
• Ability to remain calm and make decisive decisions in high-pressure situations