Front Office Manager

SmartRecruiters, Inc.; Kuah; On-site; MYR 54,000 - 84,000; Full time

Job summary

Mercure Langkawi Pantai Cenang is seeking a Front Office Supervisor to oversee the delivery of Front Office services in line with the hotel’s strategic plan and standard. You will lead the team to ensure guest satisfaction and smooth daily operations.

Requirements include a Diploma in Tourism & Hospitality Management, minimum 3 years in a similar role, excellent English, plus Mandarin and local languages as an advantage; proficiency in MS Excel, Word, and PowerPoint.

Qualifications

• Diploma in Tourism & Hospitality Management.
• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English.
• Ability to speak Mandarin and basic understanding of local languages is an advantage.
• Good working knowledge of MS Excel, Word and PowerPoint.

Responsibilities

• Supervise and manage the overall Front Office operations to maintain service standards.
• Ensure Front Office delivery aligns with the hotel's strategic plan and standard.
• Lead, coach and develop the Front Office team to deliver guest satisfaction.

Skills

English proficiency

Mandarin language

Local languages

Education

Diploma in Tourism & Hospitality Management

Tools

MS Excel

MS Word

PowerPoint

Job description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office's service standards delivery are maintained in accordance to the Hotel's strategic plan and standard.

Qualifications

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages especially Mandarin Language and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Mercure Langkawi Pantai Cenang is describe as a Hotel which is offering attentive, personalized service with a natural smile, friendliness, proactiveness and professionalism. In order to achieve excellence and the prestige of an International 4* midscale hotel rating, it is necessary that management achieves a five-star ability to manage and relate to employees. The keys to achieving our goals are the employee well-being, effective communications, and service standards with a high level of professionalism.