Duty Manager - Front Office

Monkeys Canopy Resort; Kajang; On-site; MYR 60,000 - 85,000; Full time

Job summary

Monkeys Canopy Resort is seeking a Front Office Supervisor to oversee daily operations, ensuring service standards and guest satisfaction. You will monitor room status and guest requests, resolve issues promptly, and collaborate with management on revenue opportunities.

The role requires 2–4 years in Front Office with at least 1 year in supervision, strong leadership, and superb communication in English. Candidates should be able to work rotating shifts, weekends, and holidays with a

Qualifications

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum 2 to 4 years of Front Office experience, including at least 1 year in a supervisory role, preferably in a hotel or hospitality environment.
• Strong leadership, supervisory, and people management skills.
• Excellent customer service, communication, and problem-solving abilities; proficiency in English is required, additional languages are an advantage.
• Ability to work independently and make sound decisions under pressure.
• Strong coordination, organisational, and multitasking skills.
• Pleasant personality with a service-oriented mindset.
• Willingness to work rotating shifts, weekends, and public holidays.
• High level of integrity, responsibility, and commitment.

Responsibilities

• Supervise daily Front Office operations to ensure service standards, policies, and procedures are consistently adhered to;
• Ensure high standards of guest service and promptly resolve guest complaints or issues;
• Monitor room status, arrivals, departures, and special guest requests;
• Maintain positive and professional relationships with guests and stakeholders, ensuring a high level of customer satisfaction and team morale;
• Assist Front Office Manager in maximising room sales and hotel revenue through effective room inventory management, up-selling, and identification of sales opportunities;
• Carry out any other duties as assigned by Management from time to time.

Skills

Front Office Ops

Guest Service

Leadership

People Management

Communication

Problem-solving

Upselling

Shift Management

English Proficiency

Education

Diploma or Bachelor's in Hospitality

Job description

Supervise daily Front Office operations to ensure service standards, policies, and procedures are consistently adhered to;

Ensure high standards of guest service and promptly resolve guest complaints or issues;

Monitor room status, arrivals, departures, and special guest requests;

Maintain positive and professional relationships with both guests and stakeholders, ensuring a high level of customer satisfaction and team morale;

Handle emergency situations professionally and in accordance with hotel procedures;

Ensure the lobby, front entrance, and all external areas within the hotel premises are clean, well-maintained, and presentable at all times;

Recommend and support continuous improvement initiatives, service enhancements, and innovations to improve operational efficiency, service standards, and guest experience;

Assist the Front Office Manager in maximising room sales and hotel revenue through effective room inventory management, up-selling, and identification of sales opportunities;

Carry out any other duties as assigned by Management from time to time.

Job Specification

Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, or a related field.

Minimum 2 to 4 years of Front Office experience, including at least 1 year in a supervisory role, preferably in a hotel or hospitality environment.

Strong leadership, supervisory, and people management skills.

Excellent customer service, communication, and problem-solving abilities; proficiency in English is required, additional languages are an advantage.

Ability to work independently and make sound decisions under pressure.

Strong coordination, organisational, and multitasking skills.

Pleasant personality with a service-oriented mindset.

Willingness to work rotating shifts, weekends, and public holidays.

High level of integrity, responsibility, and commitment.