Front Office Leader — Memorable Guest Experience

Moxy Putrajaya; Putrajaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

MOXY Putrajaya is seeking a Front Office Manager to lead our Front Office Crew and ensure a seamless guest journey. You will oversee operations, drive guest satisfaction, and maximize departmental performance with a hands-on leadership style.

Ideal candidates have previous Front Office leadership in hotels, strong people development skills, and a diploma/degree in hospitality or a related field. Join us to bring the MOXY vibe to life.

Qualifications

• Passion for hospitality and guest experiences.
• Strong leadership, coaching, and people development.
• Excellent communication and decision-making abilities.
• Sound operational and financial acumen.
• Thrives in a fast-paced environment.
• Previous front office leadership in hotels is preferred.
• Diploma/degree in Hospitality or related field is an advantage.

Responsibilities

• Lead and manage all Front Office operations, including Desk, Guest Services, Concierge, Bell Services.
• Drive guest experiences, ensuring seamless arrivals, departures, and stays.
• Coach and develop Front Office leaders and Crew to achieve service excellence.
• Monitor guest satisfaction and feedback; implement improvements.
• Ensure departmental goals, standards, and financial targets are met.
• Manage staffing, scheduling, training, and performance.
• Collaborate with Housekeeping, Engineering, F&B, and others for smooth operations.
• Resolve guest concerns and act as a service champion.
• Oversee expenses, payroll, and departmental budgets.
• Ensure compliance with Marriott and Moxy brand standards and policies.

Skills

Leadership

Guest experience

Communication

Problem solving

Financial acumen

Team development

Operational excellence

Education

Diploma or Degree in Hospitality

Business or related field (advantage)

Job description

MOXY Putrajaya is seeking a Front Office Manager to lead our Front Office Crew and ensure a seamless guest journey. You will oversee operations, drive guest satisfaction, and maximize departmental performance with a hands-on leadership style.

Ideal candidates have previous Front Office leadership in hotels, strong people development skills, and a diploma/degree in hospitality or a related field. Join us to bring the MOXY vibe to life.