Front Office Manager

Moxy Putrajaya; Putrajaya; On-site; MYR 90,000 - 120,000; Full time

Job summary

MOXY Putrajaya is seeking a Front Office Manager to lead our Front Office Crew and ensure a seamless guest journey. You will oversee operations, drive guest satisfaction, and maximize departmental performance with a hands-on leadership style.

Ideal candidates have previous Front Office leadership in hotels, strong people development skills, and a diploma/degree in hospitality or a related field. Join us to bring the MOXY vibe to life.

Qualifications

• Passion for hospitality and guest experiences.
• Strong leadership, coaching, and people development.
• Excellent communication and decision-making abilities.
• Sound operational and financial acumen.
• Thrives in a fast-paced environment.
• Previous front office leadership in hotels is preferred.
• Diploma/degree in Hospitality or related field is an advantage.

Responsibilities

• Lead and manage all Front Office operations, including Desk, Guest Services, Concierge, Bell Services.
• Drive guest experiences, ensuring seamless arrivals, departures, and stays.
• Coach and develop Front Office leaders and Crew to achieve service excellence.
• Monitor guest satisfaction and feedback; implement improvements.
• Ensure departmental goals, standards, and financial targets are met.
• Manage staffing, scheduling, training, and performance.
• Collaborate with Housekeeping, Engineering, F&B, and others for smooth operations.
• Resolve guest concerns and act as a service champion.
• Oversee expenses, payroll, and departmental budgets.
• Ensure compliance with Marriott and Moxy brand standards and policies.

Skills

Leadership

Guest experience

Communication

Problem solving

Financial acumen

Team development

Operational excellence

Education

Diploma or Degree in Hospitality

Business or related field (advantage)

Job description

At Moxy, we don't just manage check-ins and check-outs, we create memorable experiences. We're looking for a passionate, energetic, and results-driven Front Office Manager to lead our Front Office Crew and ensure every guest journey is seamless, engaging, and uniquely Moxy.

As the Front Office Manager, you'll oversee all Front Office operations, lead a high-performing team, drive guest satisfaction, and maximize departmental performance. You'll be a hands-on leader who inspires the Crew, champions service excellence, and brings the Moxy vibe to life every day.

What You'll Do

• Lead and manage all Front Office operations, including Front Desk, Guest Services, Concierge, Bell Services, and At Your Service.
• Drive exceptional guest experiences and ensure seamless arrivals, departures, and in-house stays.
• Lead, coach, and develop Front Office leaders and Crew members to achieve service excellence.
• Monitor guest satisfaction, reviews, and feedback while implementing improvements to enhance the guest experience.
• Ensure departmental goals, service standards, and financial targets are achieved.
• Manage staffing levels, scheduling, training, and performance management.
• Collaborate closely with Housekeeping, Engineering, Food & Beverage, and other departments to ensure smooth hotel operations.
• Resolve guest concerns effectively and act as a service champion for the hotel.
• Monitor operational and financial performance, including expenses, payroll, and departmental budgets.
• Ensure compliance with Marriott and Moxy brand standards, policies, and procedures.

What Makes You a Great Fit

• Passion for hospitality and delivering memorable guest experiences.
• Strong leadership, coaching, and people development skills.
• Excellent communication, problem-solving, and decision-making abilities.
• Strong operational and financial acumen.
• Ability to thrive in a fast-paced and dynamic environment.
• Previous Front Office leadership experience in a hotel environment.
• Diploma or Degree in Hospitality, Business, or a related field is an advantage.

Why You'll Love MOXY

At Moxy, we hire people with personality. We celebrate individuality, creativity, and authentic hospitality. If you're ready to lead an energetic Crew, inspire exceptional service, and make a real impact on the guest experience, we'd love to hear from you.

Ready to lead the heart of the guest journey? Join #MoxyCrew today!