Guest Experience Lead - Front Office Supervisor

Moxy Putrajaya; Putrajaya; On-site; MYR 47,000 - 78,000; Full time

Job summary

MOXY Putrajaya is seeking a confident, energetic Guest Experience Supervisor to lead the Front Office team and ensure guests enjoy a memorable stay from arrival to departure.

You will supervise daily operations, handle check-ins/outs, resolve issues, coordinate with Housekeeping and other departments, and model a welcoming, guest‑focused culture aligned with Marriott and Moxy standards.

Qualifications

• Passion for hospitality and creating memorable guest experiences.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Experience in Front Office, Guest Services, or hotel operations.
• At least 1 year of supervisory experience.
• High School Diploma, G.E.D., or equivalent qualification.

Responsibilities

• Supervise daily Front Office operations and support smooth guest arrivals and departures.
• Process guest check-ins and check-outs, verify reservations, payments, and room assignments.
• Handle guest requests, concerns, and service recovery situations with confidence and professionalism.
• Ensure guest accounts, billing, and cashiering procedures are completed accurately.
• Complete daily reports, shift logs, balancing, and operational documentation.
• Support Marriott Bonvoy enrollment, Elite guest recognition, and VIP arrivals.
• Coordinate with Housekeeping, Engineering, Concierge, and other departments to resolve guest issues efficiently.
• Monitor service standards and identify opportunities to improve the guest experience.
• Assist with training, coaching, motivating, and developing Front Office Crew members.
• Serve as a role model and promote a positive, engaging, and guest-focused culture.
• Ensure compliance with Marriott and Moxy brand standards, policies, and procedures.

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

High School Diploma

Job description

MOXY Putrajaya is seeking a confident, energetic Guest Experience Supervisor to lead the Front Office team and ensure guests enjoy a memorable stay from arrival to departure.

You will supervise daily operations, handle check-ins/outs, resolve issues, coordinate with Housekeeping and other departments, and model a welcoming, guest‑focused culture aligned with Marriott and Moxy standards.