Guest Experience Supervisor

Moxy Putrajaya; Putrajaya; On-site; MYR 47,000 - 78,000; Full time

Job summary

MOXY Putrajaya is seeking a confident, energetic Guest Experience Supervisor to lead the Front Office team and ensure guests enjoy a memorable stay from arrival to departure.

You will supervise daily operations, handle check-ins/outs, resolve issues, coordinate with Housekeeping and other departments, and model a welcoming, guest‑focused culture aligned with Marriott and Moxy standards.

Qualifications

• Passion for hospitality and creating memorable guest experiences.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Experience in Front Office, Guest Services, or hotel operations.
• At least 1 year of supervisory experience.
• High School Diploma, G.E.D., or equivalent qualification.

Responsibilities

• Supervise daily Front Office operations and support smooth guest arrivals and departures.
• Process guest check-ins and check-outs, verify reservations, payments, and room assignments.
• Handle guest requests, concerns, and service recovery situations with confidence and professionalism.
• Ensure guest accounts, billing, and cashiering procedures are completed accurately.
• Complete daily reports, shift logs, balancing, and operational documentation.
• Support Marriott Bonvoy enrollment, Elite guest recognition, and VIP arrivals.
• Coordinate with Housekeeping, Engineering, Concierge, and other departments to resolve guest issues efficiently.
• Monitor service standards and identify opportunities to improve the guest experience.
• Assist with training, coaching, motivating, and developing Front Office Crew members.
• Serve as a role model and promote a positive, engaging, and guest-focused culture.
• Ensure compliance with Marriott and Moxy brand standards, policies, and procedures.

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

High School Diploma

Job description

At Moxy, we don't just check guests in, we create experiences worth talking about. We're looking for a confident, energetic, and service-driven Guest Experience Supervisor to lead our Front Office Crew and ensure every guest enjoys a memorable stay from arrival to departure.

As a Guest Experience Supervisor, you'll oversee daily Front Office operations, support the Guest Experience team, and ensure service standards are delivered consistently. You'll lead by example, drive guest satisfaction, and create a fun, welcoming environment that reflects the Moxy spirit.

What You'll Do

• Supervise daily Front Office operations and support smooth guest arrivals and departures.
• Process guest check-ins and check-outs, verify reservations, payments, and room assignments.
• Handle guest requests, concerns, and service recovery situations with confidence and professionalism.
• Ensure guest accounts, billing, and cashiering procedures are completed accurately.
• Complete daily reports, shift logs, balancing, and operational documentation.
• Support Marriott Bonvoy enrollment, Elite guest recognition, and VIP arrivals.
• Coordinate with Housekeeping, Engineering, Concierge, and other departments to resolve guest issues efficiently.
• Monitor service standards and identify opportunities to improve the guest experience.
• Assist with training, coaching, motivating, and developing Front Office Crew members.
• Serve as a role model and promote a positive, engaging, and guest-focused culture.
• Ensure compliance with Marriott and Moxy brand standards, policies, and procedures.

What Makes You a Great Fit

• Passion for hospitality and creating memorable guest experiences.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask and perform in a fast-paced environment.
• Experience in Front Office, Guest Services, or hotel operations.
• At least 1 year of supervisory experience preferred.
• High School Diploma, G.E.D., or equivalent qualification.

Why You'll Love MOXY

At Moxy, we hire people with personality. We celebrate individuality, creativity, and authentic hospitality. If you're ready to lead an energetic Crew, create memorable guest experiences, and grow your career with Marriott International, we'd love to hear from you.