Front Office Leader — Guest Experience & Operations

Hyatt Place Kuala Lumpur, Bukit Jalil; Kuala Lumpur; On-site; MYR 120,000 - 170,000; Full time

Job summary

Hyatt Place Kuala Lumpur, Bukit Jalil, is seeking an experienced Front Office Manager to lead the Front Office team and oversee guest arrival/departure, reservations coordination, and guest services with a focus on exceptional guest satisfaction and operational performance.

Reporting to the Rooms Division Manager & General Manager, the role requires a proven leadership track record, strong communication, and the ability to manage multiple priorities in a fast-paced hotel environment.

Qualifications

• Requires 5–6 years of hotel experience, including 2+ years in a supervisory/management role in Front Office or Rooms Division.
• Fluency in English and Bahasa Malaysia; other languages advantageous.
• Must possess valid Malaysia work permit.

Responsibilities

• Lead and coach Front Office team including Reception, Guest Services, Concierge and Bell Services.
• Oversee guest arrival and departure experience, reservations coordination, guest services and front desk operations.
• Ensure rooms-related service delivery meets operational standards and guest satisfaction targets.
• Collaborate across departments to support smooth operations and guest journeys.

Skills

Leadership

Guest focus

Communication

Problem solving

Commercial awareness

Customer service

Tools

PMS

Front office systems

POS systems

Job description

Hyatt Place Kuala Lumpur, Bukit Jalil, is seeking an experienced Front Office Manager to lead the Front Office team and oversee guest arrival/departure, reservations coordination, and guest services with a focus on exceptional guest satisfaction and operational performance.

Reporting to the Rooms Division Manager & General Manager, the role requires a proven leadership track record, strong communication, and the ability to manage multiple priorities in a fast-paced hotel environment.