Front Office Duty Manager | Guest Experience Leader

Ixora Hotel Penang; Seberang Perai; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Free parking

Restaurant on site

24-hour concierge

Job summary

The Ixora Hotel Penang is seeking a Duty Manager to oversee daily Front Office operations and ensure an excellent guest experience. You will manage shifts, coordinate check-ins/outs, handle guest inquiries, and monitor VIP arrivals and room allocations.

The role requires leading the Front Office team, maintaining a welcoming lobby, and collaborating with other departments to ensure smooth operations while upholding hotel policies and safety standards.

Responsibilities

• Manage and supervise Front Office operations during the shift
• Ensure smooth check-in and check-out processes
• Handle guest inquiries, feedback, and issues professionally
• Monitor daily arrivals, VIP guests, and room allocations
• Lead, guide, and support Front Office team members
• Ensure lobby and reception area are clean and presentable
• Work closely with other departments for smooth hotel operations
• Ensure compliance with hotel policies, safety, and procedures

Job description

The Ixora Hotel Penang is seeking a Duty Manager to oversee daily Front Office operations and ensure an excellent guest experience. You will manage shifts, coordinate check-ins/outs, handle guest inquiries, and monitor VIP arrivals and room allocations.

The role requires leading the Front Office team, maintaining a welcoming lobby, and collaborating with other departments to ensure smooth operations while upholding hotel policies and safety standards.