Front Office Duty Manager — Hotel Ops Leader

Ramada Meridin By Whndham; Iskandar Puteri; On-site; MYR 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Meal provided

Opportunities for promotion

Parental leave

Job summary

Jora Malaysia is seeking a Duty Manager for the Front Office to support daily operations and ensure high guest satisfaction. You will assist in directing the Front Office team, cover for the supervisor, and participate in night audit procedures to maintain accurate billing and records.

The role requires fluent Bahasa Malaysia and English, a positive attitude, and willingness to work shifts including weekends and public holidays. This is a full-time position with monthly pay.

Qualifications

• Minimum 1 year of experience as Duty Manager or similar role.
• Willing to work shifts, weekends and public holidays.
• Fluent in Bahasa Malaysia and English (written and spoken).

Responsibilities

• Assist Front Office Manager to direct and coordinate Front Office activities.
• Take over duties during the supervisor's absence.
• Oversee night audit processes.
• Handle guest inquiries and billing issues per hotel policy.
• Assist with training FO staff.

Skills

Fluent Bahasa Malaysia & English

Good communication

Positive attitude

Job description

Jora Malaysia is seeking a Duty Manager for the Front Office to support daily operations and ensure high guest satisfaction. You will assist in directing the Front Office team, cover for the supervisor, and participate in night audit procedures to maintain accurate billing and records.

The role requires fluent Bahasa Malaysia and English, a positive attitude, and willingness to work shifts including weekends and public holidays. This is a full-time position with monthly pay.