ASSISTANT FRONT OFFICE MANAGER

Ansa Hotel Kl; Kuala Lumpur; On-site; MYR 50,000 - 84,000; Full time

Job summary

Ansa Hotel Kl in Kuala Lumpur is seeking a Front Office Supervisor to lead the Front Office team and ensure smooth, efficient operations while delivering exceptional guest service. You will oversee check-in and check-out, manage room allocations and reservations, conduct daily briefings, monitor performance and grooming, and coordinate with other departments to sustain high standards.

The successful candidate will coach and develop staff, ensure cash handling and billing procedures are followed,

Responsibilities

• Supervise and lead Front Office team members to ensure smooth and efficient operations.
• Ensure excellent guest service and handle guest enquiries, requests, and complaints professionally.
• Monitor check-in and check-out procedures and ensure compliance with hotel standards.
• Assist in managing room allocations, reservations, and front desk operations.
• Conduct daily briefings and ensure effective communication within the department.
• Monitor staff performance, attendance, grooming, and adherence to hotel policies.
• Train, coach, and develop Front Office team members to improve service standards.
• Coordinate with other departments to ensure smooth hotel operations and guest satisfaction.
• Handle and resolve operational issues and guest complaints in a timely and professional manner.
• Assist with preparing departmental reports and monitoring daily Front Office activities.
• Ensure proper cash handling, billing, and payment procedures are followed.

Skills

Leadership

Guest service

Communication

Problem solving

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Supervise and lead Front Office team members to ensure smooth and efficient operations.
• Ensure excellent guest service and handle guest enquiries, requests, and complaints professionally.
• Monitor check-in and check-out procedures and ensure compliance with hotel standards.
• Assist in managing room allocations, reservations, and front desk operations.
• Conduct daily briefings and ensure effective communication within the department.
• Monitor staff performance, attendance, grooming, and adherence to hotel policies.
• Train, coach, and develop Front Office team members to improve service standards.
• Coordinate with other departments to ensure smooth hotel operations and guest satisfaction.
• Handle and resolve operational issues and guest complaints in a timely and professional manner.
• Assist with preparing departmental reports and monitoring daily Front Office activities.
• Ensure proper cash handling, billing, and payment procedures are followed.