Front Office Assistant

Private Advertiser; George Town; On-site; MYR 28,000 - 39,000; Full time

Job summary

Private Advertiser is seeking a full-time Front Office Assistant for a hotel in Batu Feringghi, Penang. The role covers guest check-ins/outs, registrations, reservation handling, and coordination with Concierge and Housekeeping teams.

Candidates should have at least SPM or Diploma in Hospitality Management and a minimum of one year in a related role. Only on-site work is implied.

Qualifications

• A minimum of SPM certificate, Diploma in Hospitality Management or Equivalent.
• A minimum of one (1) year experience in related role.

Responsibilities

• Obtains briefing from previous shift on outstanding matters requiring further attention.
• Performs check-ins and check-outs efficiently, ensuring guests' satisfaction.
• Acknowledges and welcomes guests as soon as guest approaches the desk.
• Assists guests in completing registration form, reviewing entries to ensure important details are included.
• Coordinates with Concierge staff to bring guests to the room.
• Performs cashiering functions efficiently, ensuring guests' satisfaction.
• Takes room reservation at the counter or on the telephone.
• Works closely with the Housekeeping Dept. and informs them of early check-ins or late check-outs.
• Maintains cleanliness of the front office at all times.
• Carries out any other related duties as assigned by the immediate supervisor.

Education

SPM certificate

Diploma in Hospitality Management

Job description

A full time front office assistant position in a hotel located in Batu Feringghi, Penang.

Key responsibilities

• Obtains briefing from previous shift on outstanding matters requiring further attention
• Performs check-ins and check-outs efficiently, ensuring guests' satisfaction
• Acknowledges and welcomes guests as soon as guest approaches the desk
• Assists guests in completing registration form, reviewing entries to ensure important details are included
• Coordinates with Concierge staff to bring guests to the room
• Performs cashiering functions efficiently, ensuring guests' satisfaction
• Takes room reservation at the counter or on the telephone
• Works closely with the Housekeeping Dept. and informs them of early check-ins or late check-outs
• Maintains cleanliness of the front office at all times
• Carries out any other related duties as assigned by the immediate supervisor

About you

• A minimum of SPM certificate, Diploma in Hospitality Management or Equivalent
• A minimum of one (1) year experience in related role

What can I earn as a Front Office Assistant