Front Office Assistant

J Hotel by Dorsett; Kuala Lumpur; On-site; MYR 25,000 - 38,000; Full time

Job summary

J Hotel by Dorsett is seeking a Front Desk Associate to greet guests, handle check-in/out, and provide information with a courteous and professional demeanor. You will assist guests with enquiries, register them, manage keys and messages, and ensure folios are entered accurately in the system.

The role requires polite, proactive service and the ability to maintain a tranquil Front Desk environment while answering calls and handling reservations as laid out in the operations manual.

Qualifications

• Front desk staff manage guest check-in/check-out, enquiries and information provision.
• Polite, courteous and professional service at all times.

Responsibilities

• Attend to guests at the Front Desk promptly, cordially and with a smile.
• Register guests and handle enquiries, keys, messages and related matters.
• Enter all guest folios into the computer accurately and promptly.
• Answer telephone calls clearly and courteously.
• Take room reservations efficiently as per the reservations manual.
• Maintain a tranquil atmosphere at the Front Desk.
• Be aware of room availability and strive to maximize occupancy.

Skills

Customer service

Professionalism

Communication

Job description

You will be the one of the first members of staff that a guest will meet, you set the example for the rest of the hotels services. Politeness, courtesy and professionalism must be shown at all times. You must be able to reply to any guest questions in practical and straight manner.

• To report punctually wearing the correct hotel uniform and name tag at all times.
• To provide a courteous and professional service at all service.
• To be constantly aware of the room situation and to strive to obtain maximum occupancy.
• To maintain an atmosphere of tranquility at the Front Desk.
• To attend to all guests who approach the Front Desk, immediately, cordially and with a smile.
• To attend to hotel guests in the procedure of registering, enquiries, key handling, messages and all related matters.
• To register the guests promptly ensuring that they are provided with all necessary information.
• To enter all guests folios into the computer immediately and accurately.
• To answer the telephone promptly and clearly, ensuring a courteous and friendly manner.
• To take room reservations effectively, efficiently and as laid down in the reservation operations manual.