Duty Manager

Hotel Cosmo; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Hotel Cosmo is seeking a Front Office Associate to ensure the front office team delivers the hotel standard and provides exceptional guest service at all times. You will greet VIP guests, assist with registrations, and support front desk during peak periods.

Responsibilities include ensuring policy-compliant check-ins, handling guest inquiries and complaints, and maintaining accurate logbooks of issues and VIP arrivals. The role requires shift work including weekends and public holidays.

Qualifications

• A passion for delivering exceptional levels of guest service.
• Good administration skill and team spirit.

Responsibilities

• Greet VIP guests as directed by Front Office Manager and perform assigned tasks.
• Ensure guests are checked in/out according to hotel policies.
• Keep front office informed about current promotions, policies and important information.
• Review billing instructions, folios, and monitor guest credit.
• Support front desk during peak periods and assist as needed.
• Check registration cards for arriving guests and ensure data is entered in the system.
• Assist with room lock issues and VIP arrivals as required.
• Handle guest complaints and log related records for follow-up.

Skills

Guest service excellence

Team collaboration

Administration skills

Education

Diploma in Hospitality

Job description

To ensure front office team deliver the hotel standard and provide exceptional guest service at all times.

• Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs all tasks assigned
• Ensuring hotel guest are registered in accordance with front office policies and procedures.
• To ensure front office team are aware of current promotions, policies and other important information.
• Responsible to checking billing instructions, permanent folios and monitor guest credit.
• Support and assist front office team at front desk during peak periods.
• Check on registration cards of arriving guests and ensures all information should be filled in the system.
• Assist in handling room lock problems.
• Prepared and checks for VIP arrival.
• Handling guest complaints and other related problem and records on the logbook.
• Answer guest inquires, handle complaints and attend to the need of the guest.
• Must be able to work shift, on weekend , on PH

KEY COMPETENCIES:

• A passion for delivering exceptional levels of guest service.
• Good administration skill and team spirit.