Guest Service Assistant

RAIA BEACH RESORT PORT DICKSON; Port Dickson; On-site; MYR 28,000 - 50,000; Full time

Job summary

RAIA BEACH RESORT PORT DICKSON seeks a Front Office Guest Services professional to greet guests, manage check-in/check-out, and handle requests with courtesy. The role involves upselling rooms, maintaining accurate registrations, and coordinating with other departments to ensure smooth service.

Applicants should be prepared to learn the property’s procedures, stay informed on rates and packages, and protect guest confidentiality while delivering superior service.

Responsibilities

• Greet guests warmly and consistently, learning and using guest names.
• Assist check-in: ensure registration cards are complete and legible, assign correct room type and rate.
• Handle guest requests, assist with pre-registration and room blocking when needed.
• Stay informed about room rates, packages, and discounts.
• Maximize revenue by offering the highest rate room for walk-ins.
• Use upselling techniques to maximize room revenue.
• Know all credit card and cashing policies; handle transactions efficiently.
• Develop knowledge of hotel staff, outlets, and hours of operation.
• Manage safe deposit boxes per procedures.
• Highlight high-balance guests to Front Office Manager.
• Be familiar with reservations system and cancellation policy.
• Coordinate with other departments via proper channels.
• Address guest inquiries promptly with courtesy.
• Maintain guest confidentiality.
• Handle cash transactions as required.
• Be familiar with foreign currency exchange rates.
• Check hotel lines at shift start and report outages.
• Ensure staff calls are served per hotel timing.

Job description

• Great all guests at all the time in a friendly and helpful manner, and attempt to learn and use guest’s names at every opportunity.
• Upon check in, ensure that the guest completes his registration card completely and legibly, and that guest is assigned a room of the type and the rate indicated on the reservation.
• Accommodate Guest’s special requests whenever possible, assist in pre-registration and room blocking whenever necessary.
• Stay up to date on room rates, special packages, discounts and how handle each.
• In the case of walk in, the guests should be sold a room with the highest possible room rate.
• To use the up selling techniques in order to maximize the rooms revenue.
• Being knowledgeable of all credit cards and cashing policies, and how to handle properly and efficiently.
• Develop detailed knowledge of the hotel’s key personnel, service outlets and hours of operation to each.
• Handle the safe deposit boxes according to the hotel procedures.
• Prepare and report guests with high balance to the attention of the Front Office Manger
• Be thoroughly aware of the hotel reservation system, and cancellation policy.
• Communicate with all other departments through the proper channels, and through the communicate forms.
• To attend promptly to the guest inquiries with courtesy and politeness.
• To maintain confidentiality, and never disclose any secret.
• To be able to deal with cash for the outsiders call requested.
• To be familiar with the foreign currency exchange rate.
• To check Hotel lines at the beginning of his shift and to report any down lines to the
• Ensure that the Staff calls are served during the time determined by the Hotel