Front Office Assistance

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 45,000; Full time

Job summary

Jora Malaysia is seeking a Front Office Assistant to join our team in Kuala Lumpur. This full-time role is the welcoming face of the organisation, handling guest arrivals, departures and inquiries with high standards of service.

You will manage check-ins/check-outs, reservations, payments and guest records, while coordinating with housekeeping and other departments to ensure guest satisfaction.

Qualifications

• Experience in a front office, reception or guest services role.
• Excellent English communication; other languages are a plus.
• Strong customer service orientation and guest-first attitude.
• Able to multitask and prioritise in a fast-paced environment.
• Well-organised with attention to detail and documentation.
• Comfortable working with teams across departments.

Responsibilities

• Greet guests on arrival and departure in a warm, professional manner.
• Process check-ins and check-outs using the property management system.
• Respond to guest inquiries and assist with requests promptly and courteously.
• Manage reservations, amendments and cancellations accurately.
• Handle guest concerns with empathy and resolve issues.
• Maintain guest records and relevant documentation accurately.
• Coordinate with housekeeping, maintenance and other departments as needed.
• Process payments and manage cash transactions securely.
• Provide local information on attractions, dining and amenities.
• Assist with admin tasks such as filing, correspondence and data entry.
• Perform general reception duties including answering phones at the front desk.

Skills

Front office experience

English communication

Customer service

Multitasking

Attention to detail

Teamwork

Computer skills

Weekend availability

Education

High school diploma

Tools

Property management software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking a Front Office Assistance to join our team in Kuala Lumpur. This is a full-time position that plays a vital role in creating an exceptional first impression for our guests. As Front Office Assistance, you will be the welcoming face of our organisation, responsible for managing guest arrivals, departures, and inquiries whilst maintaining the highest standards of customer service. This position is essential to ensuring smooth daily operations and contributes significantly to guest satisfaction and loyalty.

What you'll be doing

Greeting guests upon arrival and departure with warmth and professionalism

Processing check-ins and check-outs efficiently using property management systems

Responding to guest inquiries and requests in a timely and courteous manner

Managing reservations, amendments, and cancellations accurately

Handling guest concerns and complaints with empathy and seeking appropriate resolutions

Maintaining accurate guest records and documentation

Coordinating with housekeeping, maintenance and other departments to ensure guest needs are met

Processing payments and managing cash transactions securely

Providing information about local attractions, dining options and amenities

Assisting with administrative tasks such as filing, correspondence and data entry

Performing general reception duties including answering telephones and managing the front desk

What we're looking for

High school diploma or equivalent qualification

Previous experience in a front office, reception or guest services role, preferably in hospitality

Excellent communication skills in English; proficiency in additional languages is advantageous

Strong customer service orientation with a genuine passion for delivering exceptional guest experiences

Proficiency with computer systems and property management software (training provided)

Ability to multitask and prioritise effectively in a fast-paced environment

Strong organisational and attention to detail skills

Ability to work flexibly including weekends and public holidays as required

Positive attitude, reliability and the ability to work well within a team

What we offer

Competitive remuneration package aligned with industry standards

Opportunities for professional development and career progression within the hospitality sector

A supportive and inclusive work environment where your contributions are valued

Access to staff benefits and discounts on company services

On-the-job training to develop your skills and product knowledge

A dynamic workplace culture that encourages teamwork and collaboration

About us

We are committed to providing outstanding service and memorable experiences to our guests. We pride ourselves on our professional team, attention to detail, and dedication to excellence in all aspects of our operations. We believe in fostering a positive workplace culture where employees are empowered to deliver exceptional service and grow within their roles. Our mission is to create welcoming environments where guests feel valued and cared for from the moment they arrive.

Apply now

If you are ready to make a positive impression and deliver outstanding guest service, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

Sign in to start saving jobs in your profile.

Don’t have a Jora account? Register with:

Do you want to receive recommendations for similar jobs?