FRONT OFFICE

Dreamscape Hospitality Group; Puchong; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Staff discounts on accommodation

Staff discounts on dining

Job summary

Zen Ent Sdn Bhd in Puchong (Selangor) seeks a Front Office professional to join our team. This full-time position is essential for creating exceptional guest experiences from arrival to departure and for setting the tone of service throughout a guest's stay.

You will greet guests, manage check-in/check-out, handle payments, coordinate with other departments, and provide information about local attractions. A professional appearance and strong communication are required.

Qualifications

• Experience in a front office, reception or guest services role in hospitality.
• Excellent communication and interpersonal skills for diverse guests and colleagues.
• Proficient with property management systems and hotel software platforms.
• Highly organized with attention to detail and multi-tasking ability.
• Professional appearance and a genuine passion for service.

Responsibilities

• Greet guests with a warm, professional demeanour and manage check-in/check-out.
• Manage guest accounts, process payments and handle billing inquiries.
• Respond promptly to guest requests, resolving issues calmly and efficiently.
• Maintain accurate guest records in the property management system.
• Coordinate with housekeeping, maintenance and F&B for seamless experiences.
• Provide information on hotel amenities and local attractions to guests.
• Handle telephone communications, messages and call routing.
• Assist with reservations, modifications and cancellations per hotel policy.
• Keep front desk area clean, organized and welcoming, supporting occupancy targets.

Skills

Front office

Reception

Guest services

Communication

Interpersonal skills

Organizational skills

Attention to detail

English

Tools

Property management systems

Hotel software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Dreamscape Hospitality Group – Puchong New Village

Zen Ent Sdn Bhd is seeking a Front Office professional to join our team in Puchong, Selangor. This is a full-time position that plays a vital role in creating exceptional guest experiences from the moment visitors arrive at our property. As the frontline representative of our hospitality services, you will be instrumental in setting the tone for guest satisfaction and ensuring smooth operations throughout their stay. This role is central to our commitment to delivering outstanding customer service and maintaining the highest standards of hospitality excellence.

Key responsibilities

Greeting guests upon arrival and departure with a warm, professional demeanour and providing check-in and check-out services efficiently

Managing guest accounts, processing payments, and handling billing inquiries with accuracy and attention to detail

Responding to guest requests and concerns promptly, resolving issues effectively whilst maintaining composure and professionalism

Maintaining accurate records of guest information and preferences in the property management system

Coordinating with other departments (housekeeping, maintenance, food and beverage) to ensure seamless guest experiences

Providing information about hotel amenities, local attractions, and services available to guests

Managing telephone communications, taking messages, and directing calls appropriately

Assisting with reservations, modifications, and cancellations in accordance with hotel policies

Maintaining a clean, organised and welcoming front desk environment

Contributing to achieving occupancy targets and revenue goals through upselling of services and facilities

What we're looking for

Previous experience in a front office, reception or guest services role within the hospitality industry

Strong communication and interpersonal skills with the ability to engage effectively with diverse guests and colleagues

Proficiency in using property management systems and hotel software platforms

Excellent organisational abilities and attention to detail when managing multiple tasks simultaneously

Proficiency in English; additional languages are highly desirable

A professional appearance and demeanour with a genuine passion for delivering exceptional customer service

Problem-solving skills and the ability to remain calm under pressure in a fast-paced environment

Reliability, punctuality and a strong work ethic

Knowledge of hospitality industry standards and best practices

Flexibility to work shifts, including weekends and public holidays as required

What we offer

Zen Ent Sdn Bhd is committed to supporting the wellbeing and professional development of our team members. We provide a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for career progression within the hospitality sector, access to comprehensive training and development programmes, and a supportive work environment that values your contribution. We foster a culture of continuous learning and innovation, enabling you to develop your skills and advance your career within our growing organisation. We also offer staff discounts on accommodation and dining facilities, and opportunities to work within a dynamic, inclusive team that celebrates diversity and excellence in hospitality service delivery.

About us

Zen Ent Sdn Bhd is a forward-thinking hospitality company dedicated to delivering exceptional experiences to our guests. With a commitment to excellence, innovation, and genuine hospitality, we strive to create memorable moments for every visitor to our properties. Our mission is to combine comfort, quality service, and attention to detail to ensure guest satisfaction at every touchpoint. We are passionate about fostering a welcoming environment where both guests and team members feel valued and appreciated. Our values centre on integrity, professionalism, and a genuine commitment to making a positive difference in the lives of those we serve.