Front Desk

Jobstreet Malaysia; George Town; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia seeks a Front Desk/Guest Services Associate in Penang to greet guests, provide attentive service on arrival, and assist with check-in/out using our property management system. You will coordinate with Concierge, Housekeeping and Reservations to fulfill requests, upsell rooms and hotel facilities, and support Reservations and Telephone Operator teams as needed.

Proficiency in Mandarin and basic English, plus familiarity with standard office software, is required; prior hospitality

Qualifications

• Mandarin proficiency to use as working language.
• Basic English proficiency.
• Proficiency with standard office software.

Responsibilities

• Greet guests with a genuine smile and warm welcome.
• Coordinate with Concierge, Housekeeping and other departments to handle requests.
• Promote rooms and services to maximise guest experience and revenue.
• Assist Reservations, Telephone Operator and Guest Services as required.
• Handle check-in/out using the property management system in line with SOPs.
• Allocate daily room assignments based on guest preferences and arrival times.
• Follow up on guest traces and hand over pending matters to next shift.
• Handle cashiering, payments, receipts, and daily reconciliation; issue e-invoices.

Skills

Mandarin

English

Office software

Tools

Property Management System

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Greet all guests with a genuine smile, warm welcome, and attentive service upon arrival, and bid farewell to departing guests with courtesy and appreciation whenever possible.

Coordinate efficiently with Concierge, Housekeeping, and other relevant departments to fulfill guest requests.

Promote and upsell rooms, hotel facilities, and services to maximise guest experience and revenue.

Provide support to Reservations, Telephone Operator, and Guest Services functions as required.

Handle check-in and check-out procedures efficiently using the property management system in compliance with Front Office Standard Operating Procedures (SOPs).

Allocate daily room assignments based on guest preferences, arrival time, and operational requirements.

Follow up diligently on all guest traces, ensuring pending matters are clearly handed over to the next shift during shift briefings.

Perform cashiering tasks, including processing guest payments accurately, issuing receipts, and maintaining the cash float in full compliance with hotel policies and guidelines.

Post charges accurately, handle billing, and reconcile daily transactions in a timely manner. Ensure all e-invoices and receipts are sent promptly via the property management system.

About you

Proficient in Mandarin (able to use as working language) and possess basic proficiency in English.

Proficient in basic office software and general computer operation.

Prior relevant experience in the same industry is an added advantage.