Front Office Assistant

ADENA BEACH RESORT; Kuantan; On-site; MYR 17,000 - 21,000; Full time

Benefits offered by this job

Free parking

Meal provided

Opportunities for promotion

Job summary

ADENA BEACH RESORT is seeking a Front Office Assistant to warmly greet guests, manage check-in/out, handle inquiries and coordinate with housekeeping and other departments. This role requires strong English and Bahasa Malaysia communication, a professional appearance, and the ability to work shifts including weekends.

Diploma in Hospitality is preferred; fresh graduates are welcome. Training on the Property Management System (PMS) will be provided.

Qualifications

• Diploma in Hospitality or related field is preferred.
• Prior front office or customer service experience preferred (fresh graduates are welcome).
• Good communication skills in English and Bahasa Malaysia.
• Able to work shifts, weekends and public holidays.
• Well-groomed and customer-oriented.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Handle guest registrations, room assignments and enquiries.
• Provide information on rates, facilities and services.
• Answer calls, emails and walk-ins professionally.
• Update guest details and transactions in the PMS.
• Handle payments and ensure accurate billing.
• Coordinate with Housekeeping, Maintenance, Security and others.
• Maintain a clean, professional front desk area.
• Respond to guest requests and assist with basic complaints.
• Ensure proper shift handover and report discrepancies promptly.

Skills

Guest services

Front desk operations

Communication skills

PMS knowledge

English

Bahasa Malaysia

Education

Diploma in Hospitality

Tools

PMS software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Greet and assist guests during check-in and check-out.
• Handle guest registration, room assignments and enquiries.
• Provide information on room rates, resort facilities and services.
• Answer phone calls, emails and walk-in enquiries professionally.
• Update guest details and transactions accurately in the Property Management System (PMS).
• Handle cash, credit card and other payments accurately.
• Ensure correct billing and posting of guest charges.
• Respond to guest requests and assist with basic complaints.
• Coordinate with Housekeeping, Maintenance, Security and other departments on guest requirements.
• Maintain confidentiality of guest information and comply with Front Office SOPs and company policies.
• Ensure proper shift handover and report any discrepancies or operational issues promptly.
• Maintain a clean, organised and professional front desk area.
• Maintain proper grooming and a professional appearance at all times.
• Perform other duties as assigned by the Management.

Job Type: Full-time

• Free parking
• Meal provided
• Opportunities for promotion

Schedule:

• Morning shift
• Afternoon Shift

Supplemental Pay:

• Overtime pay

Education:

• Diploma in Hospitality or related field is an advantage

Job requirement:

• Prior front office or customer service experience preferred (fresh graduates are welcome)
• Good communication skills in English and Bahasa Malaysia
• Pleasant personality with positive attitude and teamwork spirit
• Basic computer skills (PMS knowledge is an advantage)
• Able to work shifts, weekends, and public holidays
• Well-groomed and customer-oriented

Expected Start Date: Immediately

Job Type: Full-time

Pay: From RM1,700.00 per month

• Free parking
• Meal provided
• Opportunities for promotion

Experience:

• Front Office Assistant: 1 year (Preferred)