Multilingual Front Desk & Appointment Specialist

KLIDC(SOUTHERN); Johor Bahru; On-site; MYR 13,000 - 20,000; Full time

Job summary

KLIDC(SOUTHERN) in Johor Bahru is seeking a warm and professional Front Desk Receptionist to greet patients and visitors, manage calls and inquiries, and support the dental team with a friendly, efficient service.

Fresh graduates are welcome; no prior work experience is required. You will schedule appointments, handle registrations, process payments, and coordinate with surgeons to ensure smooth patient flow and a positive clinical experience.

Qualifications

• Fresh graduates welcome; no prior work experience required.

Responsibilities

• Greet and welcome patients and visitors in a professional and friendly manner upon arrival at the dental center.
• Manage the reception area, ensuring it is tidy, presentable, and equipped with necessary information and materials.
• Answer incoming phone calls, direct inquiries to the appropriate personnel, and take messages accurately.
• Schedule, reschedule, and confirm patient appointments using the clinic's management system, ensuring efficient use of dentist and staff time.
• Handle patient registration, collect and update patient information, and verify insurance details.
• Provide information about dental services, clinic policies, and procedures to patients.
• Process payments for services rendered and maintain accurate records of financial transactions.
• Assist with administrative tasks such as filing, scanning, and managing correspondence.
• Maintain a high level of patient communication, addressing concerns and providing a positive experience.
• Liaise with dental surgeons and support staff to ensure smooth patient flow and timely service delivery.

Skills

Customer service

Communication

Multitasking

Job description

KLIDC(SOUTHERN) in Johor Bahru is seeking a warm and professional Front Desk Receptionist to greet patients and visitors, manage calls and inquiries, and support the dental team with a friendly, efficient service.

Fresh graduates are welcome; no prior work experience is required. You will schedule appointments, handle registrations, process payments, and coordinate with surgeons to ensure smooth patient flow and a positive clinical experience.