Hotel Receptionist - Front Desk Executive

Maukerja Malaysia; Selangor; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

EPF & SOCSO

Annual leave

Career growth opportunities

Training provided

Job summary

Maukerja Malaysia is seeking a friendly Hotel Receptionist to be the first point of contact for guests at The Mines area. You will help with check-ins, reservations, and guest inquiries, delivering a welcoming experience.

Ideal candidates have strong customer service basics, good English and Bahasa Malaysia, and are willing to work shifts, including weekends and holidays. Fresh graduates are welcome to apply.

Qualifications

• Minimum SPM qualification.
• Experience in hotel reception, customer service, retail, or hospitality is an advantage.
• Fresh graduates are welcome to apply.
• Good communication skills in English and Bahasa Malaysia. Additional languages are an advantage.

Responsibilities

• Welcome guests with a warm and professional attitude.
• Handle check-ins and check-outs efficiently.
• Answer phone calls, emails, and guest enquiries.
• Manage reservations and room availability.
• Process payments and issue receipts accurately.
• Coordinate with Housekeeping and Maintenance to ensure rooms are ready for guests.
• Resolve guest concerns professionally and elevate issues when necessary.
• Maintain accurate guest records and daily reports.
• Ensure the front desk and lobby are clean, organized, and presentable.

Skills

Customer service

Communication

Hospitality basics

Education

SPM qualification

Tools

Microsoft Office

Hotel booking systems

Job description

Hotel Receptionist - Front Desk Executive

Responsibility

Join Our Growing Hotel Team! We are looking for a friendly, professional, and customer focused Hotel Receptionist to be the first point of contact for our guests. If you enjoy meeting new people, solving problems, and creating a welcoming experience, we'd love to have you on our team.

Whether you're an experienced hotel receptionist or someone with a strong customer service background, we encourage you to apply.

What You'll Do

• Welcome guests with a warm and professional attitude.
• Handle check-ins and check-outs efficiently.
• Answer phone calls, emails, and guest enquiries.
• Manage reservations and room availability.
• Process payments and issue receipts accurately.
• Coordinate with Housekeeping and Maintenance to ensure rooms are ready for guests.
• Resolve guest concerns professionally and elevate issues when necessary.
• Maintain accurate guest records and daily reports.
• Ensure the front desk and lobby are clean, organized, and presentable.

What We're Looking For

• Minimum SPM qualification.
• Experience in hotel reception, customer service, retail, or hospitality is an advantage.
• Fresh graduates are welcome to apply.
• Good communication skills in English and Bahasa Malaysia. Additional languages are an advantage.
• Friendly, responsible, and well-groomed.
• Basic computer skills (Microsoft Office and hotel booking systems are an advantage).
• Willing to work shifts, weekends, and public holidays.

Why Join Us?

• Competitive salary package.
• Performance bonus.
• EPF, SOCSO & annual leave.
• Career growth opportunities into Senior Receptionist, Front Office Supervisor, and Outlet Manager.
• Training provided for the right candidate.
• Supportive and friendly working environment.
• Stable and expanding hotel group with multiple outlets.

Success in This Role

Within your first 90 days, you will:

• Confidently manage guest check-ins and check-outs.
• Deliver excellent customer service and receive positive guest feedback.
• Work closely with other departments to ensure smooth daily operations.
• Follow company SOPs and maintain high service standards.

Location : The Mines, Seri Kembangan