Front Desk Guest Services Expert

Travelodge Hotels Asia; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Travelodge Hotels Asia in Kuala Lumpur is seeking a Guest Service Agent to greet guests, assist with check-in/check-out, assign rooms, and handle special requests. The role includes preregistration, room blocking, and cash handling per hotel policies.

The ideal candidate has a certificate or diploma in hospitality or related discipline and at least 1 year in hotel or customer service roles, with strong communication and people skills and a professional demeanor.

Qualifications

• Certificate or diploma in hospitality, tourism and related discipline.
• Minimum 1 year experience in hotel- or customer service-related position.

Responsibilities

• Register guests and assign rooms; accommodate special requests.
• Assist in preregistration and blocking of rooms.
• Handle cash, credit, and other guest charges per policies.
• Coordinate room status updates with housekeeping.
• Take same day and future reservations; know cancellation procedures.
• Maintain front desk area and safety procedures.
• Provide proper telephone etiquette.
• Attend department meetings and report unusual occurrences.
• Read daily log and stay aware of daily activities.

Skills

Team player

Organised

Independent work

Communication skills

People skills

Detail oriented

Customer service

Well-groomed

Professional disposition

Education

Certificate or Diploma in hospitality, tourism and related discipline

Job description

Travelodge Hotels Asia in Kuala Lumpur is seeking a Guest Service Agent to greet guests, assist with check-in/check-out, assign rooms, and handle special requests. The role includes preregistration, room blocking, and cash handling per hotel policies.

The ideal candidate has a certificate or diploma in hospitality or related discipline and at least 1 year in hotel or customer service roles, with strong communication and people skills and a professional demeanor.