Front Office Guest Experience Specialist

Westin Hotels & Resorts; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Westin Hotels & Resorts in Kuala Lumpur is seeking a Guest Experience Expert to enhance guest stays with proactive service. You will move around guest areas, handle requests, and ensure smooth check-in/check-out while upholding brand standards.

You will contribute to reports, support daily operations, and help guests discover local highlights. This is a non-management, on-site role requiring a professional appearance and strong guest relations.

Qualifications

• Education: High school diploma or G.E.D. equivalent.

Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Address guest requests, complete reports, and share local highlights as part of the guest experience.

Education

High school diploma or GED

Job description

Westin Hotels & Resorts in Kuala Lumpur is seeking a Guest Experience Expert to enhance guest stays with proactive service. You will move around guest areas, handle requests, and ensure smooth check-in/check-out while upholding brand standards.

You will contribute to reports, support daily operations, and help guests discover local highlights. This is a non-management, on-site role requiring a professional appearance and strong guest relations.