Guest Experience & Rooms Supervisor

Renaissance Hotels; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Renaissance Hotels in Kuala Lumpur is seeking a Front Desk Agent to process guest check-ins, verify identities, assign rooms, and issue keys. You will balance and close cash, enter loyalty information, and ensure rates align with market codes. The role requires delivering outstanding guest service, supporting team training, and maintaining accurate records. Join a global brand within Marriott International and help create memorable stays.

Qualifications

• High school diploma or GED preferred.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process all guest check-ins, verifying identity and form of payment.
• Set up accurate accounts for each guest and issue room keys.
• Enter Marriott Rewards information and ensure rates match market codes.
• Balance and drop receipts; complete cashier and closing reports.
• Supply guests with directions and property information; respond to requests.
• Follow safety and accounting procedures; train and coach staff.

Skills

Customer service

Cash handling

Team leadership

Education

High school diploma or GED

Job description

Renaissance Hotels in Kuala Lumpur is seeking a Front Desk Agent to process guest check-ins, verify identities, assign rooms, and issue keys. You will balance and close cash, enter loyalty information, and ensure rates align with market codes. The role requires delivering outstanding guest service, supporting team training, and maintaining accurate records. Join a global brand within Marriott International and help create memorable stays.