Guest Experience Front Desk Supervisor

Aloft Hotels; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Aloft Hotels Kuala Lumpur is seeking a hotel professional to process guest check-ins, verify identities and payments, assign rooms, and issue keys. You will ensure accurate billing, enter loyalty information, and prepare daily reports.

The role requires delivering friendly service, supporting supervision, training staff, and maintaining security and accuracy in cash handling. A high school diploma and at least 1 year of related experience are preferred.

Qualifications

• Education: High school diploma or GED equivalent.
• Related work experience: At least 1 year.
• Supervisory experience: At least 1 year.
• License or Certification: None

Responsibilities

• Process guest check-ins and verify identity, payment, and room assignment.
• Set up guest accounts and issue room keys.
• Handle payments, vouchers, and close cash receipts.
• Balance cash and report daily logs.
• Assist with training and coaching of staff as needed.

Skills

Related work experience

Supervisory experience

Customer service

Communication

Education

High school diploma or GED

Job description

Aloft Hotels Kuala Lumpur is seeking a hotel professional to process guest check-ins, verify identities and payments, assign rooms, and issue keys. You will ensure accurate billing, enter loyalty information, and prepare daily reports.

The role requires delivering friendly service, supporting supervision, training staff, and maintaining security and accuracy in cash handling. A high school diploma and at least 1 year of related experience are preferred.