Front Desk Guest Experience Specialist

Private Advertiser; Ipoh; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Professional development

Discounts on hotel stays

Collaborative team culture

Job summary

Legacy Hotel in Ipoh Perak is seeking a Hotel Front Desk/Receptionist to join the team on a full-time basis. You will be the first point of contact for guests, delivering exceptional service and ensuring a memorable stay for all visitors.

The role involves greeting guests, handling check-ins and check-outs, answering questions about facilities and local attractions, assisting with reservations, and coordinating with other departments to maintain high service standards.

Qualifications

• Strong communication and interpersonal skills.
• Proficient in English and local language(s).
• Positive attitude and ability to work in a fast-paced environment.
• Fresh graduates are welcome to apply.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle guest check-ins and check-outs efficiently.
• Respond to guest inquiries and provide information about hotel facilities and local attractions.
• Assist with room assignments and reservations.
• Manage the front desk operations, including cash handling and basic administrative tasks.
• Liaise with other hotel departments to ensure seamless guest experiences.
• Maintain a high level of customer service and uphold the hotel's brand standards.

Skills

Strong communication

English proficiency

Local language proficiency

Fresh graduates welcome

Job description

Legacy Hotel in Ipoh Perak is seeking a Hotel Front Desk/Receptionist to join the team on a full-time basis. You will be the first point of contact for guests, delivering exceptional service and ensuring a memorable stay for all visitors.

The role involves greeting guests, handling check-ins and check-outs, answering questions about facilities and local attractions, assisting with reservations, and coordinating with other departments to maintain high service standards.