Front Desk Executive

HOSPITAL WANITA METRO SDN BHD; Klang City, Port Klang; On-site; MYR 27,000 - 47,000; Full time

Benefits offered by this job

Shift allowance

Annual leave

Medical benefits

Training

Job summary

Hospital Wanita Metro Sdn Bhd in Malaysia seeks a warm, empathic Front Desk Executive for its Obstetrics & Gynaecology team. You will welcome patients, manage registrations for antenatal and gynecological visits, and coordinate complex schedules with clinical staff.

The role requires 1–2 years in customer service or admin, strong English and Bahasa Malaysia communication, and proficiency in MS Office and EMR systems. Mandarin is a plus, with competitive salary and benefits.

Qualifications

• Minimum of SPM, STPM, or a Diploma in Nursing, Healthcare Management, Hospitality, or related field.
• 1–2 years of customer service or administrative experience.
• Prior experience in an O&G clinic, maternity hospital, or healthcare facility is highly preferred.
• Excellent spoken and written communication in English and Bahasa Malaysia.
• Ability to speak Mandarin or other local dialects is a significant advantage.
• Proficient in Microsoft Office and navigating Clinic Management Systems / EMR.

Responsibilities

• Greet patients, expectant mothers, and visitors with high empathy; manage registration for antenatal visits, gynecological check-ups, and admissions.
• Coordinate and optimize complex schedules for O&G consultants, prenatal scans, ultrasounds, and follow-up consultations.
• Maintain high-security digital and physical patient records (EMR), ensuring absolute privacy for sensitive medical histories.
• Process payments, manage corporate panel clinic clearances, and assist patients with maternity insurance claims or delivery package billing.
• Answer phone calls and emails professionally, addressing patient inquiries regarding maternity packages, doctor availability, and pre-appointment instructions.

Skills

Empathy

Communication

Organization

Education

SPM/STPM or Diploma in related field

Tools

MS Office

EMR System

Job description

We are seeking a warm, empathetic, and highly organized Front Desk Executive to join our dedicated Obstetrics & Gynaecology (O&G) team. In this role, you will be the first point of contact for expectant mothers, women seeking specialized care, and their families. Because O&G patients often require a higher level of sensitivity, care, and privacy, we are looking for a professional who can deliver an exceptional, stress-free patient experience while managing efficient clinical administrative workflows.

Key responsibilities

Greet patients, expectant mothers, and visitors with high empathy; manage registration for antenatal visits, gynaecological check-ups, and admissions

Coordinate and optimize complex schedules for O&G consultants, prenatal scans, ultrasounds, and follow-up consultations

Maintain high-security digital and physical patient records (EMR), ensuring absolute privacy for sensitive medical histories

Process payments, manage corporate panel clinic clearances, and assist patients with maternity insurance claims or delivery package billing

Answer phone calls and emails professionally, addressing patient inquiries regarding maternity packages, doctor availability, and pre-appointment instructions

About you

Minimum of Sijil Pelajaran Malaysia (SPM), STPM, or a Diploma in Nursing, Healthcare Management, Hospitality, or a related field

At least 1–2 years of customer service or administrative experience

Prior experience in an O&G clinic, maternity hospital, or general healthcare facility is highly preferred

Excellent spoken and written communication in English and Bahasa Malaysia

Ability to speak Mandarin or other local dialects is a significant advantage

High emotional intelligence, patience, and a calming demeanor to comfortably assist pregnant patients or individuals experiencing medical anxiety

Proficient in Microsoft Office and comfortable navigating Clinic Management Systems / Electronic Medical Records (EMR)

Competitive Base Salary + Shift Allowance (if applicable)

EPF, SOCSO, and EIS contributions

Annual Leave, Medical Leave

Subsidized healthcare benefits for employees

Comprehensive training on O&G medical terminologies and patient care