Compassionate Front Desk Coordinator – O&G Clinic

HOSPITAL WANITA METRO SDN BHD

Klang City, Port Klang

On-site

MYR 27,000 - 47,000

Full time

4 days ago

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Benefits offered by this job

Shift allowance

Annual leave

Medical benefits

Training

Job summary

Hospital Wanita Metro Sdn Bhd in Malaysia seeks a warm, empathic Front Desk Executive for its Obstetrics & Gynaecology team. You will welcome patients, manage registrations for antenatal and gynecological visits, and coordinate complex schedules with clinical staff.

The role requires 1–2 years in customer service or admin, strong English and Bahasa Malaysia communication, and proficiency in MS Office and EMR systems. Mandarin is a plus, with competitive salary and benefits.

Qualifications

Minimum of SPM, STPM, or a Diploma in Nursing, Healthcare Management, Hospitality, or related field.
1–2 years of customer service or administrative experience.
Prior experience in an O&G clinic, maternity hospital, or healthcare facility is highly preferred.
Excellent spoken and written communication in English and Bahasa Malaysia.
Ability to speak Mandarin or other local dialects is a significant advantage.
Proficient in Microsoft Office and navigating Clinic Management Systems / EMR.

Responsibilities

Greet patients, expectant mothers, and visitors with high empathy; manage registration for antenatal visits, gynecological check-ups, and admissions.
Coordinate and optimize complex schedules for O&G consultants, prenatal scans, ultrasounds, and follow-up consultations.
Maintain high-security digital and physical patient records (EMR), ensuring absolute privacy for sensitive medical histories.
Process payments, manage corporate panel clinic clearances, and assist patients with maternity insurance claims or delivery package billing.
Answer phone calls and emails professionally, addressing patient inquiries regarding maternity packages, doctor availability, and pre-appointment instructions.