Front Desk & Patient Services Specialist

KL International Dental Centre (KL) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 2,800 - 4,200; Full time

Benefits offered by this job

EPF

SOCSO

Overtime Pay

Monthly Reward

Hostel Provided

Annual Bonus

Annual Company Trip

Medical Claim

Dental Benefit – FOC for all general

Job summary

KL International Dental Centre (KL) Sdn. Bhd. is seeking a warm, professional front desk receptionist to be the first point of contact for patients and visitors.

You will greet guests, manage calls and emails, and direct inquiries to the appropriate team, ensuring a smooth clinic experience. You will schedule and confirm appointments using the clinic's system, handle patient registration with privacy in mind, maintain a tidy reception area, and assist with basic admin tasks.

Qualifications

• Front desk or receptionist experience preferred.
• Excellent communication and confidentiality required.
• Ability to handle calls, emails, and inquiries efficiently.
• Proficiency in English, Mandarin and Bahasa Malaysia is advantageous.

Responsibilities

• Greet patients and visitors professionally and warmly.
• Manages reception area to be tidy and informative.
• Answer calls, direct inquiries, and take messages accurately.
• Schedule, reschedule, and confirm appointments using the clinic system.
• Register patients and verify details with privacy and accuracy.
• Process payments and maintain accurate records.

Skills

Customer service

Communication

Multitasking

Languages EN/Mandarin/BM

Tools

Scheduling software

Job description

KL International Dental Centre (KL) Sdn. Bhd. is seeking a warm, professional front desk receptionist to be the first point of contact for patients and visitors.

You will greet guests, manage calls and emails, and direct inquiries to the appropriate team, ensuring a smooth clinic experience. You will schedule and confirm appointments using the clinic's system, handle patient registration with privacy in mind, maintain a tidy reception area, and assist with basic admin tasks.