Front Desk & Customer Experience Specialist

Cayman First; George Town; On-site; MYR 36,000 - 47,000; Full time

Benefits offered by this job

Discretionary bonus

Health insurance for employees and 
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Home and motor insurance

Great company culture and work life‑c

Job summary

Cayman First is seeking a Receptionist in Malaysia to be the first contact for customers and guests, handling front-desk operations and administering daily office tasks.

The role requires a High School Diploma and 3+ years in a receptionist or customer service role, with proficiency in MS Word, Excel, and Outlook, plus experience processing payments. A positive, organized team player is essential for a fast-paced environment.

Qualifications

• High School Diploma or higher.
• Three years of experience as a receptionist or in a customer service function.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Past experience handling payment transactions.
• Basic knowledge of accounting principles is an asset.
• Strong attention to detail with excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to handle urgent matters promptly and effectively.
• Highly organized and able to multitask in a fast-paced environment.
• Must be a dependable team player with a positive and professional attitude.

Responsibilities

• Greet and welcome guests, and direct customers to the appropriate Customer Service Representative.
• Maintain a clean, organized, and professional reception area stocked with all necessary customer service materials.
• Provide accurate and timely information in person, by phone, or via email.
• Support office efficiency by planning, implementing, and supporting office operations.
• Manage all incoming and outgoing mail and parcel shipments including receiving, sorting, and distribution of daily mail, deliveries, and courier packages.
• Stock and replenish kitchen supplies regularly.
• Coordinate occasional food orders for internal meetings and company events.
• Process customer payments, handle cash and debit transactions, and collaborate with the Accounts department to ensure accurate recording and reconciliation of all financial activities.
• Support general administrative tasks and duties related to insurance services.
• Ensure inventory of office supplies are ordered and stocked, place orders for marketing and promotional items, corporate gifts orders and new supplies as needed.
• Provide administrative support for external or internal events and programs including all staff events, the social committee, coordinating donations, catering, and corporate sponsorships.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Cayman First is seeking a Receptionist in Malaysia to be the first contact for customers and guests, handling front-desk operations and administering daily office tasks.

The role requires a High School Diploma and 3+ years in a receptionist or customer service role, with proficiency in MS Word, Excel, and Outlook, plus experience processing payments. A positive, organized team player is essential for a fast-paced environment.