Front Desk cum Customer Service Executive

PUSAT PEMULIHAN PERTUTURAN PACIFIC; Seberang Perai; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

EPF, SOCSO & EIS

Annual leave

Medical benefits

On-the-job training

Job summary

PUSAT PEMULIHAN PERTUTURAN PACIFIC is seeking a Front Desk cum Customer Service Executive to greet visitors and handle inquiries across multiple channels. You will schedule appointments, send reminders, and maintain customer records while supporting general admin tasks. Fresh graduates are welcome and on-the-job training is provided.

The position emphasizes strong communication, organization, and a customer-oriented mindset to ensure high-quality service and smooth daily operations.

Qualifications

• Minimum SPM or equivalent; diploma holders encouraged.
• Fresh graduates welcome.
• Good communication and interpersonal skills.
• Proficient in English, Bahasa Malaysia, and/or Mandarin.
• Computer literate (Microsoft Office and basic administrative software).
• Responsible, organized, and able to multitask.
• Positive attitude with a customer-oriented mindset.

Responsibilities

• Welcome and assist walk-in customers in a friendly and professional manner.
• Attend to customer enquiries via phone, WhatsApp, email, and in person.
• Schedule, confirm, and manage customer appointments.
• Send appointment reminders and follow up with customers.
• Track customer payments and issue payment reminders when necessary.
• Maintain accurate customer records and appointment schedules.
• Handle general administrative and front desk duties.
• Perform other ad hoc duties assigned by management.

Skills

Good communication

Interpersonal skills

English language

Bahasa Malaysia

Mandarin language

Multitasking

Customer-oriented

Education

Diploma

SPM or equivalent

Tools

Microsoft Office

Administrative software

Job description

Front Desk cum Customer Service Executive

Welcome and assist walk-in customers in a friendly and professional manner.

Attend to customer enquiries via phone, WhatsApp, email, and in person.

Schedule, confirm, and manage customer appointments.

Send appointment reminders and follow up with customers.

Track customer payments and issue payment reminders when necessary.

Maintain accurate customer records and appointment schedules.

Handle general administrative and front desk duties.

Perform other ad hoc duties assigned by the management.

Job Requirements

Minimum SPM or equivalent. Diploma holders are encouraged to apply.

Fresh graduates are welcome.

Good communication and interpersonal skills.

Proficient in English, Bahasa Malaysia, and/or Mandarin (preferred to communicate with Mandarin-speaking customers).

Computer literate (Microsoft Office and basic administrative software).

Responsible, organized, and able to multitask.

Positive attitude with a customer-oriented mindset.

Why Join Us?

Friendly and supportive working environment.

On-the-job training provided.

EPF, SOCSO & EIS.

Annual leave and medical benefits.

Performance incentives (where applicable).

Working Location: The Starling Mall, Petaling Jaya / Kepong

Working Hours: 5 days work. Tuesday - Saturday: 9am - 6pm

If you enjoy interacting with people and providing excellent customer service, we'd love to hear from you.

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following languages are you fluent in?
• How would you rate your Mandarin language skills?
• How much notice are you required to give your current employer?
• How many years' experience do you have as an Administration Executive?
• How many years of business management experience do you have?