Front Desk Attendant

Prescott Hotel Kuala Lumpur-Medan Tuanku; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Prescott Hotel Kuala Lumpur-Medan Tuanku is seeking a Front Desk Attendant to greet guests, process check-ins and check-outs, handle cash and payments, and maintain accurate guest profiles in the PMS. You will print and review daily reports, assist guests with inquiries about local attractions and transport, coordinate with other departments, and uphold professional grooming and punctuality.

This role requires a guest‑oriented, courteous approach and the ability to anticipate guest needs while

Qualifications

• Experience in hotel front desk or guest services is preferred.
• Good cash handling and payment processing experience.
• Familiar with PMS or hotel management systems (data entry).
• Excellent phone etiquette and courteous communication.
• Immaculate grooming and professional appearance.

Responsibilities

• Process guest folios, collect payments and manage cash handling responsibilities.
• Print updated reports (in-house, arrival, departure, and room status).
• Check all unresolved departures and review service requests for arrivals.
• Assist guests with inquiries regarding hotel facilities, local attractions, restaurants or transportation.
• Maintain professional relations with guests and internal departments and ensure courteous service.
• Communicate with guests at all levels and represent the hotel professionally.
• Maintain punctuality and grooming standards; greet guests by name and with a warm smile.
• Anticipate guest needs using Guest Profiles to tailor service.
• Ensure accurate data entry in PMS for guest profiles, room rates, market codes, billing instructions, and payments.
• Ensure cash float is managed per policies and procedures.
• Prepare check-out folios accurately to avoid delays and guest complaints.
• Performs other duties or special projects as required by management.

Skills

Guest service

Cash handling

PMS data entry

Telephone etiquette

Professional grooming

Communication skills

Job description

Process guest folios, collect payment and manage cash handling responsibilities.

Print updated in-house, arrival, departure, and room status reports as and when required.

Check all unresolved departures.

Review service requests for arrivals.

Handle guest requests and concerns promptly and with courtesy.

Assist guests with any inquiries regarding hotel facilities, local entertainment, place of interest and attraction, restaurants or transportation.

Maintain efficient and effective flow of information with guests and all internal departments.

Maintain a professional and good working relationship with fellow team members and other departments.

Effectively communicate with guests at all levels and represents the hotel in a professional manner.

Has good self-discipline in maintaining punctuality and work ethics.

Carries him/herself in a professional manner, courteous and polite at all times

Maintains use of proper telephone etiquette, greetings, standard answer time and pleasantries

Maintains excellent grooming and hygiene as per hotel grooming standards.

Guests are met with a warm smile with appropriate greetings and addressed by name.

Anticipate guest needs by ensuring that repeat guests’ requirements are met based on information obtained from Guest Profiles.

Ensures that data entry in PMS is accurate such as guest profiles, room rates, market codes, billing instructions and payment methods.

Ensures that cash float is managed according to the policies and procedures set.

Makes courtesy calls in ensuring guests are comfortable and happy with the services received during their stay.

Ensures that bills are posted and charged accurately.

Prepares the check out folios for guests and ensures that bills are checked thoroughly, to avoid guest complaints or delay upon check out.

Ensures that the check out process is efficient and that all guests’ bills are settled prior to guest leaving the hotel.

Ensures that guest feedback forms are completed and filed accordingly.

From time to time, he/she may be required to perform other duties or special projects as deemed fit by the management.

[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-prescott-hotel-kuala-lumpur-medan-tuanku-job-front-desk-attendant] ]]>