Front Office Attendant

Hyatt Place Kuala Lumpur Bukit Jalil; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Job summary

Hyatt Place Kuala Lumpur, Bukit Jalil, is seeking a Front Office Attendant to deliver courteous and professional service across the hotel. The role involves rotation within Rooms and other departments, ensuring guest satisfaction and smooth shift handovers.

Due to work permit restrictions, this position is open to Malaysian Citizens and Permanent Residents of Malaysia. Reports to the Front Office Manager and requires a proactive, guest-focused approach to upselling and service excellence.

Qualifications

• Experience in hotel front desk or guest service is preferred.
• Good communication and interpersonal skills.
• Flexible and able to rotate across sub departments within Rooms or other areas.

Responsibilities

• Provide courteous, professional, and efficient service aligned with hotel policies.
• Maintain high grooming and hygiene standards and good rapport with colleagues.
• Balance cash/perform shift closing tasks and handle guest requests; upsell hotel services when appropriate.
• Coordinate with supervisors to handover pending items for next shift and follow up with guests.

Job description

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool

We are currently looking for a Front Office Attendant to join us as we continue to embark this exciting journey with the hotel. Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.

This position reports to the hotel Front Office Manager.

The role involves providing courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.