FRONT DESK

Atlantis Healthcare Sdn Bhd; Kuala Lumpur; On-site; MYR 29,000 - 38,000; Full time

Job summary

Atlantis Healthcare Sdn Bhd seeks a professional Front Desk representative in Bukit Damansara, Kuala Lumpur. You will be the first contact for patients, visitors, and stakeholders, welcoming them warmly and guiding them through registrations and appointments.

This full-time role supports smooth daily operations in a healthcare setting. You will manage appointments, collect patient information, and assist with administrative tasks while upholding confidentiality and high service standards as part

Qualifications

• High school diploma or equivalent; further qualifications in admin or customer service are advantageous.
• Proven experience in reception/front-desk roles, preferably in healthcare or professional services.
• Strong communication skills and ability to interact professionally with diverse individuals.
• Good organizational and multitasking abilities to manage multiple requests and priorities.
• Proficiency with computers, MS Office, and telephone systems.
• Experience with appointment scheduling software and patient management systems is desirable.

Responsibilities

• Greet and welcome patients, visitors, and guests professionally.
• Manage reception desk and register patients.
• Maintain accurate records of arrivals and departures using digital systems.
• Schedule and confirm patient appointments; maintain calendars.
• Collect patient information and complete registration forms accurately.
• Process payments for panel company and handle mail/deliveries.
• Maintain a clean, organized, welcoming reception area.

Skills

Reception

Customer service

Communication

Data entry

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Telephone systems

Job description

About the role

We are seeking a professional and welcoming Front Desk representative to join Atlantis Healthcare Sdn Bhd in Bukit Damansara, Kuala Lumpur located near to MRT Semantan Station (less then 5 minutes walking distance). This is a full-time position that serves as the first point of contact for our patients, visitors, and stakeholders. As Front Desk, you will be the face of our organisation, playing a crucial role in creating a positive first impression and ensuring smooth daily operations. This position is integral to our commitment to delivering exceptional patient care and maintaining a well-organised healthcare facility.

Key responsibilities

• Greet and welcome all patients, visitors, and guests with a professional and courteous manner
• Manage the reception desk efficiently, including answering and registering patient
• Maintain accurate records of visitor and patient arrivals and departures using digital systems
• Schedule and confirm patient appointments using scheduling software and maintain appointment calendars
• Collect relevant patient information and ensure all registration forms are completed accurately and thoroughly
• Process payments for panel company
• Manage incoming and outgoing mail, parcels, and deliveries
• Maintain a clean, organised and welcoming reception area
• Assist with general administrative tasks including filing, data entry, and photocopying
• Direct patients to appropriate waiting areas and provide information about facilities and services
• Handle enquiries professionally and elevate complex issues to management when necessary
• Maintain confidentiality of sensitive patient and organisational information in accordance with healthcare regulations

What we're looking for

• High school diploma or equivalent; further qualifications in administration or customer service are advantageous
• Proven experience in a reception or front-desk role, preferably in a healthcare, medical, or professional services environment
• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse individuals
• Strong organisational and multitasking abilities to manage multiple requests and priorities simultaneously
• Proficiency in using computer systems, Microsoft Office applications, and telephone systems
• Experience with appointment scheduling software and patient management systems is desirable
• Professional appearance and demeanour with a warm, friendly personality
• Ability to work independently whilst maintaining a collaborative team approach
• Attention to detail and strong accuracy in data entry and record keeping
• Commitment to patient confidentiality and understanding of healthcare privacy regulations
• Fluency in English and Malay; additional languages are an asset
• Flexibility to adapt to a dynamic healthcare environment

What we offer

Atlantis Healthcare Sdn Bhd is committed to providing a supportive and rewarding work environment for all team members. We offer competitive remuneration, opportunities for professional development, and a collaborative workplace culture. As a full-time employee, you will benefit from a structured work schedule, access to training and development programmes, and the satisfaction of contributing to high-quality patient care. We value our staff and invest in their growth and wellbeing within our organisation.

About us

Atlantis Healthcare Sdn Bhd is a dedicated healthcare provider committed to delivering excellent medical services and patient care. Based in Bukit Damansara, Kuala Lumpur, we pride ourselves on maintaining a professional, compassionate, and patient-centred approach to healthcare delivery. Our team is committed to upholding the highest standards of service and creating a welcoming environment for all patients and visitors. We are an equal opportunity employer dedicated to building a diverse and inclusive workplace.

Atlantis Healthcare Clinic (owned by Atlantis Healthcare Sdn Bhd) has been set up to provide quality health care to specifically address the needs of patients.

Our services include Family medicine-general practice, Orthopedic / Hand surgery, Counsellor and Hypnotherapist. These are provided by medical consultants with decades of experience in their respective fields.

Atlantis Healthcare Clinic also provides special programs tailored to Addiction/ Substance abuse, smoking cessation, weight management and both man and woman health.

Located in strategic area and closed to MRT Semantan Station ( within 5 minutes walking distance)