CLINIC RECEPTIONIST, CONSULTANT CLINIC

KPJ Sabah Specialist Hospital; Sabah; On-site; MYR 36,000 - 58,000; Full time

Job summary

KPJ Sabah Specialist Hospital in Sabah is seeking a capable Front Desk / Clinic Administrative Assistant to support outpatient consultant clinics. You will welcome patients, register them in HITS, prepare records, and help with billing and documentation to ensure smooth patient flow.

The role requires SPM/STPM or Diploma, proficiency in Microsoft Office, and fluency in English and Bahasa Malaysia. Multilingual abilities and private healthcare experience are a plus, with a strong focus on

Qualifications

• SPM/STPM or Diploma or equivalent.
• Computer literacy with proficiency in Microsoft Office applications.
• Experience in a private healthcare setting.
• Good command of spoken and written English and Bahasa Malaysia; multilingual is a plus.
• Excellent customer service and communication skills.

Responsibilities

• Welcome patients and visitors professionally, verify appointments and register patients accurately in the Hospital Information System (HITS).
• Prepare, retrieve and maintain patient medical records before and after clinic sessions.
• Coordinate consultant clinic appointments, cancellations and rescheduling.
• Ensure consultation rooms are prepared before clinic sessions, including forms, stationery and administrative supplies.
• Coordinate patient flow by communicating effectively with consultants, nurses and allied health staff.
• Prepare consultation charges, verify billing information and coordinate with the Finance Department where required.
• Verify insurance, guarantee letters and corporate documentation before consultation where applicable.
• Answer telephone calls, respond to enquiries and assist patients with appointments and clinic information.
• Maintain confidentiality of patient information in accordance with hospital policies and the PDPA.
• Compile daily and monthly clinic statistics, reports and administrative records.
• Report operational issues, patient concerns or consultant requirements promptly to the Head of Outpatient Services.
• Assist in coordinating new consultant clinic setup and administrative preparations required.
• Participate in departmental meetings, training programmes, quality improvement initiatives and hospital activities
• Comply with hospital policies, infection prevention measures, occupational safety requirements and accreditation standards.
• Ensure adhere to Standard People Practice (SPP).
• Perform any other duties assigned by the Head of Outpatient Services or Management.

Skills

Customer service

Communication skills

Multilingual

Education

SPM/STPM

Diploma

Tools

Microsoft Office

Job description

SUMMARY OF DUTIES

Provide professional front-line reception and administrative support for outpatient consultant clinics. Coordinate patient registration, appointments, billing preparation, and clinic documentation. Support consultants, nursing staff, and patients by ensuring clinic readiness and efficient patient flow. Maintain confidentiality and compliance with hospital policies and procedures. Deliver excellent customer service while ensuring smooth daily clinic operations.

MAIN RESPONSIBILITIES

• Welcome patients and visitors professionally, verify appointments and register patients accurately in the Hospital Information System (HITS).
• Prepare, retrieve and maintain patient medical records before and after clinic sessions.
• Coordinate consultant clinic appointments, cancellations and rescheduling.
• Ensure consultation rooms are prepared before clinic sessions, including forms, stationery and administrative supplies..
• Coordinate patient flow by communicating effectively with consultants, nurses and allied health staff.
• Prepare consultation charges, verify billing information and coordinate with the Finance Department where required.
• Verify insurance, guarantee letters and corporate documentation before consultation where applicable.
• Answer telephone calls, respond to enquiries and assist patients with appointments and clinic information.
• Maintain confidentiality of patient information in accordance with hospital policies and the Personal Data Protection Act (PDPA).
• Compile daily and monthly clinic statistics, reports and administrative records.
• Report operational issues, patient concerns or consultant requirements promptly to the Head of Outpatient Services
• Assist in coordinating new consultant clinic setup and administrative preparations required.
• Participate in departmental meetings, training programmes, quality improvement initiatives and hospital activities
• Comply with hospital policies, infection prevention measures, occupational safety requirements and accreditation standards.
• Ensure adhere to Standard People Practice (SPP)
• Perform any other duties assigned by the Head of Outpatient Services or Management.

JOB REQUIREMENTS

• SPM/STPM, Diploma or equivalent
• Computer literacy with proficiency in Microsoft Office applications.
• Experience in a private healthcare setting.
• Good command of spoken and written English and Bahasa Malaysia. Multilingual
• Excellent customer service and communication skills.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.