Patient Coordinator

Oncocare Medical Malaysia Sdn Bhd; Petaling Jaya; In loco; MYR 28.000 - 47.000; Tempo pieno

Descrizione del lavoro

Oncocare Medical Malaysia Sdn Bhd in Kota Damansara seeks a frontline patient liaison to answer calls, emails and questions, including insurance estimates. You will educate patients on care plans and treatments, and explain costs and payment options.

As a liaison between patients and providers, you will support the care team, maintain up-to-date service knowledge, manage follow-ups, and help with confidentiality and multilingual communications (BI, BC, BM).

Competenze

• Minimum SPM qualification; diploma or bachelor's degree encouraged.
• Fresh graduates are encouraged to apply.
• Strong interest in customer service, healthcare support, or administrative roles.
• Good communication and interpersonal skills; able to handle enquiries professionally in multiple languages (BI, BC, BM).
• Ability to explain basic treatment information, procedures and care instructions clearly.
• Basic understanding of healthcare processes or willingness to learn.

Mansioni

• Act as the first point of contact for all patient interactions.
• Answer patient calls, emails and questions, including insurance estimates.
• Educate patients and families on care plans, treatments, medications and follow-up care.
• Discuss costs, insurance coverage and payment options with patients.
• Serve as a liaison between patients and healthcare providers.
• Assist care team with goals for quality assurance and best practices.
• Maintain up-to-date knowledge of services and patient pathways.
• Ensure timely responses to urgent referrals and queries per policy.
• Provide emotional support and maintain confidentiality.
• Organize patient care activities and participate in events.
• Provide education and training to other staff as required.
• Perform related duties as assigned by Management.

Conoscenze

Customer service

Multilingual communication

Interpersonal skills

Administrative support

Formazione

SPM or equivalent

Diploma or Bachelor's encouraged

Strumenti

Email management

MS Office

Descrizione del lavoro

Act as the first point of contact for all patient, answer patient calls, emails and questions, including finding insurance estimates.

Educates patients and their families on the care plan, provides details related to treatments, procedures, medications, and continuing care requirements.

Discuss cost of service, insurance coverage, and payment options with the patient.

Serve as a liaison between patients and healthcare providers.

Assist care team with setting goals for quality assurance and best practices.

Develop and maintain a clear and up to date knowledge of the services available, patient pathways and availability to ensure effective and efficient utilization of appropriate service provision by directing patients to these services as appropriate.

Ensure urgent referrals, telephone calls, e-mail or written queries are answered within the agreed time and in line with the practice policy.

Ensure prompt response to insurance queries within the agreed and stipulated timeline.

Provide community resources and referrals for continuing care.

Respects patient’s rights by maintaining their confidentiality.

Provide emotional support to patients and their families.

Manage follow-up care and monitor patient progress.

Organize and participate in patient care activities and events.

Provide education and training to other healthcare staff as required.

Perform other related duties incidental to the work described herein and/or any other tasks as and when assigned by the Management.

Job Requirement:

Minimum SPM qualification, candidates with Diploma or bachelor’s degree are also encouraged to apply.

Fresh graduates are encouraged to apply.

Strong interest in customer service, healthcare support, or administrative roles.

Good communication and interpersonal skills, with the ability to handle patient enquiries professionally in multiple languages (BI, BC, BM).

Ability to explain basic treatment information, procedures, and care instructions clearly.

Basic understanding of healthcare processes or willingness to learn.

Able to manage multiple tasks, prioritize urgent enquiries, and meet response timelines.

Empathetic, patient-focused, and able to maintain confidentiality at all times.

Proficient in basic computer skills, email communication, and record keeping.

Strong organizational skills and ability to work effectively with healthcare teams.

Able to work on Saturday (Alternate - maximum twice a month).

Location: Kota Damansara