CLINIC RECEPTIONIST, CONSULTATION CLINIC

KPJ Selangor Specialist Hospital; Batu Pahat; On-site; MYR 28,000 - 39,000; Full time

Job summary

KPJ Selangor Specialist Hospital is seeking a clinic receptionist to greet and register patients, prepare notes before consultations, and coordinate admissions and investigations. The role requires SPM and 5 years in a service/healthcare setting, with strong English and Bahasa Malaysia skills, and a professional, courteous demeanor.

Responsibilities include handling lab/x-ray requests, managing patient flow at the lobby, and supporting budget, staffing, and compliance efforts to uphold hospital

Qualifications

• Minimum SPM qualification.
• Minimum 5 years experience in servicing environments, preferably healthcare.
• Basic knowledge of Microsoft Office or equivalent.
• Fluent in written and spoken English and Bahasa Malaysia.
• Personable, responsible, mature and well presented.
• Highly motivated with commitment to quality improvement.
• Excellent team player, coordinator and facilitator.
• Able to portray a high-quality image of the hospital to patients/visitors.

Responsibilities

• Receive and register patients at the clinic counter.
• Prepare case notes and prescriptions before consultation.
• Take patient vital signs, weight and height.
• send patients for admission or lab/x-ray investigations.
• Prepare lab/x-ray request forms as needed.
• Record lab/x-ray results to doctors and file notes.
• Arrange bed booking for admissions.
• Manage card applications, renewals and data accuracy.
• Ensure smooth traffic at main entrance; assist guests with directions and service.
• Participate in budget and manpower planning; monitor staff productivity and costs.
• Comply with ISO 9001:2008, ISO 22000:2005, ISO 14001, OHSAS 18001, 5S, Planetree, JCI/Hospital Accreditation where applicable.
• Ensure staff are competent to perform duties.
• Monitor overtime and prevent abuse.
• Maintain conducive department layout and updated information on facilities and services.
• Take corrective actions for non-conformances and audits.
• Support patients' and families' rights and compliance at engagements.
• Adhere to Standard People Practice (SPP).
• Assist General Manager with other duties as needed.
• Reception duties at clinic counter and greeting patients.
• Maintain courtesy and professionalism in customer service.
• Answer phone calls and relay messages.

Skills

Fluent English

Bahasa Malaysia

Team player

Communication skills

Professional presentation

Education

SPM

Tools

Microsoft Office

Job description

1) GENERAL DESCRIPTION

Toassistpatientsobtain solutions to their problems,concernsand current needs.

2) JOB DESCRIPTION

• Receive and register patients at the clinic counter.
• Ensure all the case notes and prescriptions are prepared prior to consultation session.
• Takes patient vital signs,weightand height for relevant clinic.
• Send patients for admission or Lab / x-ray investigations.
• Prepare lab / x-ray request form when necessary.
• Note Lab /x-ray results to doctor andfile inpatient case notes.
• Arrange bed booking for patient admission.
• To manage thepreferred Cardapplication, renewal and data areaccurateand updated.
• To ensure smooth traffic flow at the main entrance (lobby) byassistingguests withtimelyservice throughoutpatientporteringservices, valetserviceand clear directions to be respectivedestinationin the hospital.
• Involve in budget planning and managesmanpowerplanning & scheduling, floor management, staff productivity & efficiency, and manage costs/expenses incurred by theCustomer Services.
• Conformance to ISO 9001:2008, ISO 22000:2005 , ISO 14001, OHSAS 18001,5S, Planetree, JCIand / or Hospital Accreditation requirements.
• Ensure that all staffiscompetent to carryputtheir required duties.
• Check andmonitorstaff doing their routine and overtime duties. There should be no abuse in overtime claims.
• To ensure the department layout and environmentisconducive and well equipped for normal job functions.
• To ensure that all information is updated to reflect thecurrent statusof the hospital facilities and services.
• Prompt and effective action in taking corrective measures in cases of ISO 9001:2008, ISO 22000:2005 , ISO 14001, OHSAS18001, 5S, Planetree, JCIand / or Hospital Accreditation non-conformance.
• Achievement of satisfactory department performance onthe externaland internal audits.
• Responsible and accountable toachieve the needs of the patient's and family's rights at all times.
• Toensure compliance at all points of engagement at all times.
• Toadhere to Standard People Practice (SPP) at all times.
• Toassistin any other responsibility asdeemednecessary by theGeneral Manager.
• Receives and greet patients in their own clinic counter.
• Maintain courtesy and politeness in customer service.
• Answer phone call promptly andrelaymessages.

3) JOB REQUIREMENT

Minimum qualification SPM.

Minimum 5yearsexperiencein any servicing environments preferably in an operational healthcare setting.

Basic knowledge in Microsoft Office or its equivalent.

Fluency in written and spoken English and Bahasa Malaysia.

Personable, responsible, mature, sensitive,confidentand well presented.

Highly motivated with a sincere commitment to quality improvement.

Excellent team player,coordinatorand facilitator.

Able to portray an image of high quality of the hospital to the Patients and/or Visitors.

Must be able to deal with staff at all levels of the organization.

Conditions:

• This Job Description ofClinic Receptionistis subject to periodic review andmaybechanged at any time in consultation with the employee.
• Performs any otherjob relatedduties not specified in this job description when assigned by superiors.