Fraud Risk Analyst (24/7 Coverage)

Standard Chartered Plc; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Wellbeing support

Learning & development

Inclusive culture

Job summary

Standard Chartered Bank Malaysia is seeking a Fraud Operations Analyst to minimise losses by actioning alerts from fraud detection systems within set timeframes and policies. You will monitor queues, analyse trends, verify suspicious activity with customers, and escalate as needed.

You will support BAU operations and contribute to continuous improvement in fraud risk management. The role requires a Bachelor’s degree with 1–3 years of experience, fluent English and Cantonese, and flexibility for

Qualifications

• Bachelor’s degree/University degree with 1-3 years of minimum experience.
• Ability to communicate fluently in English & Cantonese with clients to support specific markets.
• Should be flexible in working in 24/7 rotational shift and making outbound calls

Responsibilities

• Manage and/or resolve alerts/cases.
• Monitor various fraud detection queues and reports.
• Analyse and reviews trends and customer account activity to detect potential fraud situations.
• Make outbound calls to verify potentially fraudulent activity
• Take incoming calls on fraud issues from both internal and external sources.
• Analyse information for close, open or block of cards if necessary.
• Prepare reports, monitor progress and watch for developing problems.

Skills

English & Cantonese

Education

Bachelor’s degree

Job description

Standard Chartered Bank Malaysia is seeking a Fraud Operations Analyst to minimise losses by actioning alerts from fraud detection systems within set timeframes and policies. You will monitor queues, analyse trends, verify suspicious activity with customers, and escalate as needed.

You will support BAU operations and contribute to continuous improvement in fraud risk management. The role requires a Bachelor’s degree with 1–3 years of experience, fluent English and Cantonese, and flexibility for