Fraud Ops Analyst: Private Banking Risk & Client Trust

Citigroup Inc.; Kuala Lumpur; Presencial; MYR 90.000 - 130.000; Jornada completa

Descripción de la vacante

Citi Private Bank in Malaysia is seeking a Fraud Operations Analyst 2 to monitor fraud alerts, investigate unusual activity, and engage with high-value Citi Private Bank clients to validate transactions. The role emphasizes risk-aware decision-making and rigorous documentation of investigations.

The successful candidate will bring strong analytical skills, experience in fraud monitoring or investigations, and the ability to work across a 24/7 APAC/EMEA shift environment while maintaining

Formación

• Bachelor’s degree in Banking, Finance, Business, Risk Management, or a related field.
• 2–4 years of fraud operations, banking operations, or financial services experience.
• Strong analytical and problem-solving abilities.
• Ability to engage with high-value clients professionally.
• Willingness to work APAC/EMEA 24/7 shift, including weekends.
• Experience in fraud monitoring or investigations.
• Knowledge of payment fraud and financial crime risks.
• Experience servicing affluent or private banking clients.

Responsabilidades

• Monitor fraud detection systems to identify potentially suspicious transactions.
• Investigate fraud alerts across multiple banking and payment channels.
• Conduct outbound calls to Citi Private Bank clients to authenticate transactions.
• Take ownership of the resolution of fraud-related customer complaints with high client satisfaction.
• Analyze account behaviors and transactional patterns to assess fraud risk.
• Make risk-based decisions according to fraud policies.
• Escalate complex or high-risk cases appropriately.
• Document investigations and actions accurately and comprehensively.
• Identify emerging fraud trends and recommend control enhancements.
• Collaborate with Fraud Strategy, Operations, Risk, Compliance and business partners.
• Support business continuity in a 24/7 operating environment.
• Assess risk with attention to firm's reputation and regulatory compliance.

Conocimientos

English

Mandarin

Cantonese

Analytical skills

Problem-solving

Client communication

Decision making under pressure

Risk awareness

Educación

Bachelor’s degree in Banking, Finance, Business, Risk Management, or related field

Descripción del empleo

Citi Private Bank in Malaysia is seeking a Fraud Operations Analyst 2 to monitor fraud alerts, investigate unusual activity, and engage with high-value Citi Private Bank clients to validate transactions. The role emphasizes risk-aware decision-making and rigorous documentation of investigations.

The successful candidate will bring strong analytical skills, experience in fraud monitoring or investigations, and the ability to work across a 24/7 APAC/EMEA shift environment while maintaining