Senior Fraud Ops Analyst — 24/7 Global Client Security

Citi; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

Citi Private Bank in Kuala Lumpur is seeking a Fraud Operations Analyst 2 to review fraud alerts, investigate unusual account activity, and engage with Citi Private Bank clients to validate transactions and mitigate risk. The role requires strong analytical skills, risk judgment, and client-service excellence.

The successful candidate will work within a 24/7 operating environment, collaborating with Fraud Strategy, Operations, Risk, and Compliance teams while communicating in English, Mandarin,

Qualifications

• Strong analytical and problem-solving skills.
• Ability to engage with high-value Citi Private Bank clients professionally.
• Decision-making under pressure with sound risk judgment.
• Amenable to APAC/EMEA shift and 24/7 operating hours.

Responsibilities

• Monitor fraud detection systems to identify suspicious transactions.
• Investigate fraud alerts across multiple banking and payment channels.
• Contact Citi Private Bank clients to authenticate transactions and verify activity.
• Handle fraud-related client complaints and ensure high satisfaction.
• Analyze account behavior to assess fraud risk and escalate as needed.
• Make risk-based decisions per fraud policies and procedures.
• Escalate complex/high-risk cases appropriately.
• Document investigations and actions comprehensively.
• Identify emerging fraud trends and recommend controls.
• Collaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners.
• Support 24/7 operations and business continuity.

Skills

Analytical thinking

Problem-solving

Client engagement

Decision making under pressure

Cross-functional collaboration

Education

Bachelor's degree in Banking, Finance, Business, Risk Management, or related field

Job description

Citi Private Bank in Kuala Lumpur is seeking a Fraud Operations Analyst 2 to review fraud alerts, investigate unusual account activity, and engage with Citi Private Bank clients to validate transactions and mitigate risk. The role requires strong analytical skills, risk judgment, and client-service excellence.

The successful candidate will work within a 24/7 operating environment, collaborating with Fraud Strategy, Operations, Risk, and Compliance teams while communicating in English, Mandarin,