Fraud Risk & Incident Response Analyst

Teleperformance; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Teleperformance in Malaysia is seeking a Fraud Risk Analyst to work onsite within our Digital Bank. The role focuses on managing fraud incidents, investigations, and reporting in a growing fintech environment.

The ideal candidate has 3+ years in fraud risk management, familiarity with surveillance systems, and knowledge of cyber frauds and social engineering. Banking sector experience is a plus for effective collaboration during investigations.

Qualifications

• University Degree or equivalent preferred.
• A minimum of 3 years in practical fraud risk management.
• Experience and familiarity with fraud surveillance and monitoring systems are advantageous.
• Experience in law enforcement and investigation processes would be an added advantage.
• Have good working knowledge of cyber frauds and social engineering modus operandi.
• Have knowledge of the financial services industry, specifically in banking

Responsibilities

• Manage responses to fraud incidents escalated to FRM.
• Investigations, booking of fraud losses and reporting in a timely manner.
• Root cause analysis and suggest improvements in controls and processes.
• Maintain a market intelligence network with industry members to stay abreast of fraud trends.
• Proactively propose additional mitigating measures to manage emerging fraud risks.
• Support FRM infrastructures and staff training on fraud incidences.

Skills

Fraud risk management

Fraud surveillance systems

Cyber frauds

Banking industry knowledge

Education

University degree or equivalent

Job description

Teleperformance in Malaysia is seeking a Fraud Risk Analyst to work onsite within our Digital Bank. The role focuses on managing fraud incidents, investigations, and reporting in a growing fintech environment.

The ideal candidate has 3+ years in fraud risk management, familiarity with surveillance systems, and knowledge of cyber frauds and social engineering. Banking sector experience is a plus for effective collaboration during investigations.