Senior Fraud Risk & Investigations Analyst

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

AFFIN BANK BERHAD is seeking a Fraud Operations Analyst in Kuala Lumpur to monitor real-time and historical transactions for suspicious activity, escalate fraud cases, and support financial crime investigations. The role collaborates with compliance, legal, cybersecurity, and operations teams to strengthen controls and protect customers.

The ideal candidate has 2–3 years in fraud operations, familiarity with fraud monitoring tools such as Outseer, and strong analytical and communication skills

Qualifications

• Degree in Risk Management / Banking / Finance / Business Administration or related field.
• 2–3 years of experience in fraud operations, fraud analysis, investigation, or monitoring.
• Exposure to fraud detection, investigation and case handling.
• Familiar with fraud monitoring systems (e.g. Outseer Fraud Management System).
• Good understanding of Internet Banking and Mobile Banking fraud typologies.
• Able to liaise with internal stakeholders and external authorities when required.
• Strong analytical skills with attention to detail and ability to identify suspicious activities.
• Good team player, proactive, customer-centric mindset.

Responsibilities

• Monitor and Analyze Transactions: Review real-time and historical financial transactions in internet banking using fraud detection systems to identify suspicious or unusual activity.
• As a contact point for National Scam Response Centre (NSRC) for the Bank. Responsible to analyze and elevate any reported fraud/scam in the National Fraud Portal (NFP). Other responsibilities include initiating recovery and other NFP related matters.
• Conduct In‑Depth Investigations: Perform detailed investigations into flagged transactions or accounts, gathering and analyzing relevant data, documentation, and customer information.
• Case Management: Document investigation findings clearly and accurately in case management systems, ensuring all actions and decisions are traceable and compliant with internal policies.
• Fraud Pattern Analysis: Identify emerging fraud trends and typologies by analyzing transaction patterns, customer behavior, and external intelligence sources.
• Collaborate Across Teams: Work closely with compliance, legal, cybersecurity, and operations teams to support broader financial crime investigations and risk mitigation strategies.
• Customer Contact: Communicate with customers to verify transactions or gather additional information as part of the investigation process.
• Reporting and Escalation: Escalate confirmed or high‑risk fraud cases to senior management or relevant authorities and prepare reports for internal stakeholders or regulatory bodies.
• Support Regulatory Compliance: Ensure all investigations are conducted in accordance with local and international regulatory requirements (e.g. AMLA, FATF, NSRC, BNM guidelines).
• Continuous Improvement: Recommend enhancements to fraud detection rules, investigation workflows, and system configurations based on investigation outcomes and fraud trends.
• Any other task deemed necessary as required by the management to support EFMD operations.

Skills

Analytical skills

Attention to detail

Communication

Team player

Education

Degree in Risk Management / Banking / Finance / Business Administration

Tools

Outseer Fraud Management System

Job description

AFFIN BANK BERHAD is seeking a Fraud Operations Analyst in Kuala Lumpur to monitor real-time and historical transactions for suspicious activity, escalate fraud cases, and support financial crime investigations. The role collaborates with compliance, legal, cybersecurity, and operations teams to strengthen controls and protect customers.

The ideal candidate has 2–3 years in fraud operations, familiarity with fraud monitoring tools such as Outseer, and strong analytical and communication skills