Fraud Operations Analyst 1 - Fraud and Risk Management

Citi; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citi in Kuala Lumpur seeks a Fraud Operations Analyst (C09) to support risk management for Consumer Cards & Banking. You will conduct advanced fraud reviews, monitor transactions, and contribute to minimizing losses across regions.

The role requires at least 1 year in banking/financial services, familiarity with fraud concepts, and strong communication and interpersonal skills. Arabic is a plus; flexible shift including holidays and weekends is expected.

Qualifications

• BS/BA degree or equivalent combination of education/experience.
• Fraud knowledge and familiarity with general fraud concepts.
• Good written and verbal communication and interpersonal skills.
• Willingness to work 24/7 shifts, including holidays and weekends.
• Arabic proficiency is an added advantage.

Responsibilities

• Monitor transactions, accounts, and customer activities for suspicious behavior generated by fraud detection systems.
• Proactively analyze fraud trends using production reports and alerts to identify emerging patterns.
• Conduct in-depth fraud case reviews and evaluate evidence to determine risk actions.
• Validate and address exception cases to minimize exposure and ensure timely resolution.
• Prepare monthly fraud Management Information System reports and track KPIs.
• Review Association Alerts and help develop proactive card replacement strategies based on fraud ratios.
• Update daily production analysis trackers and reconcile data with Fraud Declaration Forms.
• Assist with the review of transactions on blocked accounts and address potential risks.

Skills

Fraud knowledge

Communication skills

Interpersonal skills

Arabic language

Flexible shift

Strong work ethic

Education

BS/BA degree

Job description

Shape your Career with Citi

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We’re currently looking for a high caliber professional to join our team as Analyst, Fraud Ops (Internal Job Title: Fraud Ops Analyst C09 based in Kuala Lumpur Malaysia)

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Fraud Operations Analyst (C09) plays a crucial role in supporting fraud risk management for Consumer Cards & Banking operations across multiple regions. This position is responsible for conducting advanced fraud reviews, leveraging system insights, and applying industry best practices to minimize fraud losses. The analyst ensures accurate decision-making through rigorous risk-reward evaluations and contributes to the overall integrity of fraud prevention strategies.

In this role, you’re expected to:

• Monitor transactions, accounts, and customer activities for suspicious behavior generated by fraud detection systems
• Proactively analyze fraud trends using daily production analysis reports and Association Alerts to identify and respond to emerging fraud patterns.
• Conduct in-depth fraud case reviews, meticulously evaluating evidence to determine appropriate risk actions and mitigation strategies.
• Promptly validate and address Two-Way SMS/Email exception cases to minimize potential exposure and ensure timely resolution.
• Participate in the preparation of monthly fraud Management Information Systems reports and assist in tracking Key Performance Indicators.
• Support Association Alerts review and contribute to the development of proactive card replacement strategies based on fraud ratio thresholds.
• Update daily production analysis trackers and reconcile data with Fraud Declaration Forms to ensure accuracy and consistency.
• Assist with the review of Transactions on Blocked Accounts and address potential risks.

As a successful candidate, you’d ideally have the following skills and exposure:

• Minimum 1 year of relevant working experience in banking and financial services
• Exposure to consumer cards or banking operations a plus
• BS/BA degree or equivalent combination of education/experience
• Fraud knowledge, Familiarity with general fraud concepts
• Good communication, (both written and oral,) and interpersonal skills
• Able to work on flexible shift. 24/7 shifting schedule. Expected to work on holidays and weekends
• Strong work ethic and energy levels
• Proficiency in Arabic would be an added advantage.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

https://jobs.citi.com/dei

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