Card Fraud Analyst — Risk & Prevention Specialist

OCBC Group; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

OCBC Group in Malaysia seeks an experienced fraud surveillance and transaction monitoring professional based in Kuala Lumpur. You will perform outbound cardholder verifications, monitor transactions and collaborate with risk and compliance teams to prevent fraud.

The role requires 3–4 years' experience, a university degree, strong analytical skills, and the ability to work under pressure in a 24/7 shift environment. Fresh grads may apply with relevant internships.

Qualifications

• 3 to 4 years' experience in fraud surveillance and/or transaction monitoring.
• Strong knowledge of fraud rules and indicators.
• Experience in consumer or corporate banking and payment channels is a plus.
• Analytical and self-initiated with problem-solving ability.
• Ability to work independently and in a team; leadership potential.
• Bilingual English and Mandarin would be an added advantage.

Responsibilities

• Perform outbound calls to cardholders to verify transactions.
• Handle blocking/unblocking of blocked cards and card replacement.
• Work with stakeholders on card fraud related issues.
• Perform next day report checking.
• Handle complaints and provide solutions to customers.
• Assist on compliance matters and liaise with Risk & Prevention, Regulatory Compliance, reviewers.
• Ensure compliance with internal and external guidelines.
• Assist on MIS and Compliance reports; ensure timely submission.
• Actively support the Group's Anti-Fraud strategy and functions.
• Work according to 24/7 shifts, including weekends and Public Holidays.

Skills

Fraud surveillance

Transaction monitoring

Analytical

Interpersonal skills

Mandarin (optional)

Education

University Degree or equivalent

Job description

OCBC Group in Malaysia seeks an experienced fraud surveillance and transaction monitoring professional based in Kuala Lumpur. You will perform outbound cardholder verifications, monitor transactions and collaborate with risk and compliance teams to prevent fraud.

The role requires 3–4 years' experience, a university degree, strong analytical skills, and the ability to work under pressure in a 24/7 shift environment. Fresh grads may apply with relevant internships.