Real-Time Fraud Operations Specialist (Card & Disputes)

Brandt Business Services Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Brandt Business Services Sdn Bhd is seeking a detail-oriented Anti-Fraud Operations Specialist to support real-time fraud operations across banking and financial services products in Kuala Lumpur. You will triage alerts, verify customers, conduct investigations and assist with chargebacks, disputes and regulatory documentation, while maintaining strict SLAs.

Ideal candidates have 2–4 years of hands-on fraud operations experience, with strong knowledge of card fraud, dispute processes, and risk

Qualifications

• 2–4 years fraud operations experience.
• Experience with fraud alert monitoring.
• Experience in banking/fintech/financial services preferred.
• Understanding of banking operations and transaction monitoring.
• Experience with cards, chargebacks, or card schemes is a plus.
• Strong documentation skills.
• Detail-oriented with ability to meet strict SLAs.
• Ability to manage multiple cases and priorities in a fast-paced environment.
• High integrity and investigative mindset.

Responsibilities

• Perform real-time triage of card transaction and account activity alerts within operational SLAs.
• Review flagged transactions and conduct inbound/outbound customer verification calls.
• Identify and escalate potentially fraudulent or high-risk transactions and activities.
• Perform administrative actions such as card blocking and urgent replacement card requests.
• Assist in investigating card and account fraud cases and prepare case summaries and supporting evidence.
• Support chargeback intake, dispute filing and evidence compilation through card scheme and network platforms.
• Maintain accurate case records, customer interaction details and transaction risk information.
• Support fraud operations dashboards, reporting and documentation for audits and regulatory requirements.
• Escalate complex, high-value or organised fraud cases to the relevant stakeholders.
• Liaise with internal teams, scheme partners and external networks to support fraud and dispute resolution.

Skills

Fraud Operations

Fraud Detection

Transaction Monitoring

Card Fraud

Dispute

Chargeback

Banking Operations

Customer Verification

Investigation

Risk Management

Education

Finance Degree

Job description

Brandt Business Services Sdn Bhd is seeking a detail-oriented Anti-Fraud Operations Specialist to support real-time fraud operations across banking and financial services products in Kuala Lumpur. You will triage alerts, verify customers, conduct investigations and assist with chargebacks, disputes and regulatory documentation, while maintaining strict SLAs.

Ideal candidates have 2–4 years of hands-on fraud operations experience, with strong knowledge of card fraud, dispute processes, and risk