Fraud Operations Analyst (Mandarin and Cantonese Proficient)

Citigroup; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Citi in Kuala Lumpur seeks a Fraud Operations Analyst to analyze fraud trends, validate data, and develop MIS reports. The role supports fraud management and policy improvement through data-driven recommendations.

You will collaborate with cross-functional teams, assess risks in business decisions, and ensure compliance with laws and Citi policies. Fluency in Mandarin and Cantonese is required.

Qualifications

• 0-2 years of experience in a related role.
• Demonstrated written and verbal communication.
• Proficient in Mandarin and Cantonese languages.

Responsibilities

• Analyze fraud trends, conduct investigations, and study loss data to identify fraud patterns.
• Perform data validation independently to support fraud management.
• Develop and produce Management Information Systems and analyses.
• Provide recommendations on fraud prevention and loss control with quality outcomes.
• Guide cross-functional teams on process improvement projects.
• Monitor and evaluate processes and data, identify policy gaps, and suggest policies.
• Interpret data to inform decisions, applying industry practices and standards.

Skills

Bilingual Mandarin & Cantonese

Strong communication

Analytical thinking

Education

Bachelor's degree

Job description

Responsibilities:

• Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
• Performs data validation independently in support of fraud management personnel
• Assist in executing the business strategy by developing and producing Management Information Systems and analyses
• Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided
• Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
• Monitor, assess, analyze and/or evaluate processes and data, and identify policy gaps and formulate policies
• Interpret data and make recommendations, and basic working knowledge of industry practices and standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of experience in a related role
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Proficient in Mandarin and Cantonese languages
• Willing to work on a shifting schedule

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

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