Founding APAC Account Manager — Remote & Growth

Respond.io; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Respond.io is hiring a Founding Account Manager for APAC to build the Account Management function from the ground up. This early-stage role focuses 70% on self-service customers and 30% on a small portfolio of key accounts, with direct exposure to the Head of Department.

You will drive onboarding, adoption, and best practices to expand revenue while defending the base, in a Day 0 environment with no fixed KPIs yet established.

Qualifications

• Minimum 3+ years in B2B SaaS account management, customer success or related role.
• Experience managing a portfolio of 50–100 accounts and driving retention/expansion.
• Fluent English; Spanish mandatory, Portuguese a plus; APAC cultural familiarity.
• Data-driven approach; ability to improve processes and work across teams.
• Comfort with Day 0 environments and ambiguous playbooks; regional hours flexibility.

Responsibilities

• Grow base: expand revenue, upgrade plans, drive adoption, and surface expansion opportunities.
• Defend base: detect at-risk accounts, analyze churn, and stabilize key accounts.
• Own onboarding and best practices to maximize value from the platform at scale.
• Log account touches, measure AM impact with data, and collaborate with Sales Ops and Product.
• Collaborate with executive team to design and evolve APAC playbook as it scales.

Skills

B2B SaaS experience

Account portfolio mgmt

English fluency

Spanish fluency

APAC market knowledge

Data-driven

Regional hours

B2B SaaS/AM experience

Portfolio growth

Process improvement

Southeast Asia language skills

Strategic communication

Ambiguity tolerance

Cross-functional collaboration

Job description

Respond.io is hiring a Founding Account Manager for APAC to build the Account Management function from the ground up. This early-stage role focuses 70% on self-service customers and 30% on a small portfolio of key accounts, with direct exposure to the Head of Department.

You will drive onboarding, adoption, and best practices to expand revenue while defending the base, in a Day 0 environment with no fixed KPIs yet established.