Founding APAC Account Manager (Remote)

Respond.io; Malaysia; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Founding role with executive exposure

Flexible, remote-friendly environment

Competitive compensation

Job summary

Respond.io is hiring a Founding Account Manager for APAC to build the Account Management function from the ground up. You’ll work closely with the Head of Department to define engagement, retention, and growth strategies for self-service and small key accounts across APAC.

You will split time between onboarding self-service customers and managing a small portfolio of high-potential accounts, driving expansion and retention in a fast-growing region with a hands-on, ambiguous startup environment.

Qualifications

• 2+ years in B2B SaaS AM/CS/Sales with revenue ownership
• Managed a portfolio of 50–100 accounts
• Fluent English and Spanish; Portuguese a plus
• Deep familiarity with APAC business culture and the role WhatsApp plays in it
• Data-driven by default; able to work where playbooks are being written

Responsibilities

• Grow the base and drive expansion revenue
• Own expansion: usage growth, plan upgrades, and conversions
• Help customers adopt best practices and deploy AI features
• Act on usage/billing signals to enable expansion
• Run activation rescue for accounts not fully deployed
• Defend the base and intervene before cancellations
• Analyze cancellations and share insights with product/revenue teams
• Stabilize high-potential accounts with no dedicated POC
• Log every account touch from day one

Skills

B2B SaaS AM

Revenue ownership

Account growth

Data-driven

APAC experience

English + Spanish

Job description

Respond.io is hiring a Founding Account Manager for APAC to build the Account Management function from the ground up. You’ll work closely with the Head of Department to define engagement, retention, and growth strategies for self-service and small key accounts across APAC.

You will split time between onboarding self-service customers and managing a small portfolio of high-potential accounts, driving expansion and retention in a fast-growing region with a hands-on, ambiguous startup environment.